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XP boots to desktop no icons or task bar showing


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#1 sisterchip

sisterchip

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Posted 14 November 2010 - 07:28 AM

Hi

Our PC boots to desktop so that the wallpaper is showing, but no icons or task bars are coming up. I can do ctrl-alt-del to look at the processes. I have opened in safe mode and am currently running scans with AVG, Malware Bytes, Super Anti Spyware & Dr Web Scanner.

Dr Web Scanner has found and eradicated BackDoor.Tdss.565.

We think this started yesterday when our nephew click on a pop up regarding windows security Centre.

We are running XP Service Pack 3.

Any suggestions will be greatly appreciated.

Thanks

Sisterchip

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#2 cryptodan

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Posted 14 November 2010 - 09:07 AM

Dr Web Scanner has found and eradicated BackDoor.Tdss.565.



Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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