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Antivirus Action


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#1 ShellyMilner

ShellyMilner

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Posted 13 November 2010 - 11:38 PM

My daughters laptop is infected with the Antivirus Action malware. I followed your directions for removing it using Mbam. The malware wouldn't let me run the program and i tried renaming it but that didn't work either. I also tried using rkill but it blocked that, too. I then went into safe mode and was able to run the scan and quarantine and delete the program but when I restarted the malware file was still on the computer. I don't know what to do now. Is there anything else I can try?
Shelly

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#2 Orange Blossom

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Posted 14 November 2010 - 08:06 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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