Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


What's up with Trend Micro?

  • Please log in to reply
3 replies to this topic

#1 Grammaton


  • Members
  • 11 posts
  • Local time:03:06 PM

Posted 13 November 2010 - 08:25 PM

So after my computer got slammed with a virus, I uninstalled Trend Micro PC-cillin 12, because I hadn't gotten any emails or updates from them in about 2 years. Now, I'm getting emails about an upcoming renewal for my product, and that it will renewal AUTOMATICALLY within 5 days. It listed some steps to do in order to cancel the renewal process. One way involved entering an order number, which I didn't have. The second requested the last 5 digits of the credit card on the account, then your email, which I did (Was that smart? I figured it wasn't the whole number, so it wasn't a big deal).

Well, it said there was an option to turn off the auto-renewal, but it doesn't exist, and since it's a weekend, I can't call their support line yet. This is driving me crazy. What am I supposed to do? I think I'm going to get charge 50 dollars in about 2 weeks if I can't figure this out.

Edit: Moved topic from Breaking Virus & Security News to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)


#2 Animal


    Bleepin' Animinion

  • Site Admin
  • 35,750 posts
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:02:06 PM

Posted 13 November 2010 - 11:22 PM

Use any and all available information you need to get assistance from Trend Micro here: Trend Micro Contact Us Page

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)

A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)

"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)

Follow BleepingComputer on: Facebook | Twitter | Google+

#3 Romeo29


    Learning To Bleep

  • Members
  • 3,194 posts
  • Gender:Not Telling
  • Location:
  • Local time:04:06 PM

Posted 13 November 2010 - 11:38 PM

Cancelling the Auto-Renewal seems pretty easy by looking at these instructions : http://store.trendmicro.com/store?Action=DisplayAutoRenewInformationPage&Env=BASE&Locale=en_US&SiteID=tmamer

#4 Grammaton

  • Topic Starter

  • Members
  • 11 posts
  • Local time:03:06 PM

Posted 14 November 2010 - 03:50 PM

Think I got it figured out. They didn't update the page, so I was looking for a button that didn't exist. It wasn't as simple as clicking disable auto renewal, it was called remove auto-bill or something. Still, should have seen it faster.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users