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I need help removing a virus


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2 replies to this topic

#1 _Marie_

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Posted 13 November 2010 - 08:00 PM

I was previously on another forum and was advised that I should run rkill, combo-fix, malwarebytes, and hijackthis (ran seperately) and post the logs. Unfortunately I can't get any logs due to some issues (except for rkill). Combo-fix ran for about 24 hours straight and then froze (tried on 2 diff. accounts), mbam also took about an entire day to scan and then froze, hijack this stopped responding at 04 Registry and Start Menu autoruns. I realize I won't be able to get much help without any logs but I'm desperate and its worth a shot. I did get a few logs from Rkill but I don't know if that will help but I'll post them anyways.

First rkill log:
c:\32788R22FWJFW\cmd.cfxxe
c:\32788R22FWJFW\License\iexplore.exe
F:\combo-fix.exe
F:\rkill.scr
c:\WINDOWS\system32\taskmgr.exe
f:\rkill.exe
c:\Documents and Settings\go away virus\Local Settings\Temp\24.tmp\pev.rkexe
c:\32788R22FWJFW\PEV.exe
c:\WINDOWS\system32\net1.exe

Second rkill log:
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Documents and Settings\tv\Local Settings\Temp\5.tmp\pev.rkexe
C:\WINDOWS\system32\imapi.exe

The virus did affect the internet connection so I unplugged my ethernet.When combofix completed all stages, I wrote out everything that was deleted before it froze.
Deleting Files:

C:\DOCUME~1\tv\LOCALS~1\Temp\dwm.exe
C:\Documents and Settings\LocalService\Local Settings\Application Data\93100.exe

C:\Documents and Settings\tv\Local Settings\Temp\dwm.exe
C:\install.exe
C:\WINDOWS\bootkey.dll
C:\WINDOWS\madexml.dll
C:\WINDOWS\system32\0.7258771841655116
C:\WINDOWS\system32\bjinstalle.dll
C:\WINDOWS\system32\bootskey.dll
C:\WINDOWS\system32\drivers\ehzgxybl.sys
C:\WINDOWS\system32\drivers\ghatkqrs.sys
C:\WINDOWS\system32\xegmyryy.ini
C:\xcrashdump.dat
Also the first time I ran combo fix, I got a pop up that said "rootkit- TDL3 is infected
". At this point, I don't care if I lose any pictures or other software. I don't have the money to repair my computer right now so I'm hoping I can fix it somehow. I've tried reinstalling windows through BIOS (bios was set to boot from cdrom) but the setup disk was not detected. I'm running on windows xp professional service pack 2 but I only have a windows xp pro service pack 3 setup disk that came with my mother's computer. Installaing windows through my admin account is also not working. I was going to create a new partition and delete the old one. I do have 2 spare cd drives that I installed and they all seem to work perfectly so I know that's not an issue. I would just like to learn how to fix this before classes start.

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#2 Elise

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Posted 22 November 2010 - 07:37 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 02 December 2010 - 07:07 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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