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No luck posting in Viruses, Trojans.......


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5 replies to this topic

#1 KansasMark

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Posted 13 November 2010 - 06:26 PM

Hi, I posted in the Introduction forum without any problems. However when I try to post in the Virus, Trojan, Spyware, and Malware Removal Logs forum with all the required info, including the 2 attached files, I get the "Internet Explorer cannot display the webpage" after pushing the "Post New Topic" button. This has happened at least 8 times now with no completions.
Thanks, Mark


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#2 Orange Blossom

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Posted 13 November 2010 - 06:53 PM

Hello,

It is likely the infection causing that to happen.

Try posting the topic but attach all the logs instead of pasting them in the text box. In the topic, please explain that you weren't able to copy and paste the logs because the topic wouldn't post that way.

If that doesn't work, post without the logs. Explain that you have the logs but that the infection won't let you post the topic with the logs either pasted in or attached.

Orange Blossom :cherry:
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#3 KansasMark

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Posted 13 November 2010 - 06:57 PM

Thank you, Orange Blossom. I'm going there now.



#4 cryptodan

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Posted 13 November 2010 - 06:59 PM

If that doesn't work then try to post and attach the logs from a known clean computer, after copying the logs to a flash drive.

#5 KansasMark

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Posted 13 November 2010 - 07:19 PM

When I try to attach the DDS.txt file, I get the "cannot display this page" in a little area where the "attach file" button is. I'll do what crytodan says and use another computer to upload the info.

Edited by KansasMark, 13 November 2010 - 07:23 PM.


#6 Orange Blossom

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Posted 13 November 2010 - 09:39 PM

Hello,

I see you were successful in posting your topic here: http://www.bleepingcomputer.com/forums/topic360358.html

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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