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Worm from email attachment, cannot get rid of it?


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2 replies to this topic

#1 caccigirl

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Posted 13 November 2010 - 04:42 PM

My father's boss sends emails (with attachments) to him and his coworkers every now and again. Apparently, the last attachment had a worm virus in it. Everyone else has it, but I'm not sure if they've figured out how to get rid of it.

I think our computer is showing symptoms. It's lagging a LOT. I had to sit (no exaggeration, completely literally) for almost 5 whole minutes just for my homepage (Google) to load. I couldn't even log onto my computer account without having to deal with a ridiculous amount of lag. Second of all, my grandmother (who is on my father's email contact list) has received "spam" mail under my dad's name, but not from his email. We agree it could just be a coincidence that someone found out his name and sent spam to her, but how did they find HER email in the first place?

I have done scans with Malwarebytes Anti-Malware, AVG latest free version, and ESET online scanner. Absolutely nothing has been detected. I have had my fair share of viruses and am intelligent enough when it comes to viruses to know not to think our computer is all clean, just because three simple scanners didn't find anything.

Is there an alternate program you can have me scan with or something? I really would just like to be rid of this worm/virus. Oh, by the way, I am running a Dell with Windows XP.

Thank you,
Cassidy

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#2 boopme

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Posted 14 November 2010 - 12:34 AM

Hello let's get a log from these please.

Please read and follow all these instructions.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).




Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 Animal

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Posted 16 December 2010 - 11:07 PM

Closed due to member being assisted here and avoiding confusion for everyone: http://www.bleepingcomputer.com/forums/topic367809.html

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