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stopzilla found issues


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9 replies to this topic

#1 syale

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Posted 13 November 2010 - 12:00 PM

Mcafee reported trojan some time in the past. StopZilla found issues on the PC and then prompted me for payment before removing. Pop up comes on the screen with RUNDLL in the title bar. Computer is slow. I have increased the RAM and although there is plenty of memory computer still seems sluggish. Windows XP Home.

Edited by Orange Blossom, 13 November 2010 - 04:31 PM.
Move to AII for initial assistance. ~ OB


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#2 Orange Blossom

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Posted 13 November 2010 - 06:25 PM

Hello,

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 syale

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Posted 14 November 2010 - 08:59 AM

Thanks for the help, please find the Malwarebytes' Anti-Malware log file below as requested.

Stephen

----
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5108

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/14/2010 7:57:21 AM
mbam-log-2010-11-14 (07-57-21).txt

Scan type: Quick scan
Objects scanned: 163106
Time elapsed: 9 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----

#4 Orange Blossom

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Posted 14 November 2010 - 05:38 PM

Database version: 5108


The current Database version is 5117

Please update MBAM and run a new scan then post the new log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 syale

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Posted 14 November 2010 - 06:23 PM

It must have changed since yesterday...

----
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5117

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/14/2010 5:21:06 PM
mbam-log-2010-11-14 (17-21-06).txt

Scan type: Quick scan
Objects scanned: 163133
Time elapsed: 12 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----

#6 Orange Blossom

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Posted 14 November 2010 - 06:31 PM

Mcafee reported trojan some time in the past.


When was this? Does it still report this trojan?

As for StopZilla, that is not one of the better security programs. It once was on the list of rogues, but has since been delisted. I'd uninstall that program.

Are you experiencing other issues other than sluggishness?

You may wish to read this topic to address the slow computer issue: http://www.bleepingcomputer.com/forums/topic44693.html

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 syale

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Posted 14 November 2010 - 09:25 PM

I am looking at the computer for an older couple. I noticed that when the RUNDLL popup appeared on the screen, that, in the registry under HKLM\Software\Microsoft\Windows\Currentversion\Run there was a file with a random name that was starting with the rundll32 executable. I removed them the first time they gave the computer to me and thought that the problem had gone. They reappeared. I have had the computer over a week now and have not been able to replicate it. I do know that they use AOL but I have not opened that as it will open their email etc and I do not want to pry. I have ran many scanners on the machine and they only one reporting problems is stopzilla so at the moment I am ready to give the machime back to them. If it happens again I will more than likely reimage and reinstall because of the time I have spent messing with it.

#8 quietman7

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Posted 14 November 2010 - 09:43 PM

I agree with Orange Blossom that StopZilla is not a very good program. You may want to advise the owners to replace it with more effective alternatives like Malwarebytes Anti-Malware and SUPERAntiSpyware Free.
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#9 syale

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Posted 14 November 2010 - 10:38 PM

Thanks so much for your help guys, I really appreciate it!

Kind regards
Stephen

#10 quietman7

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Posted 15 November 2010 - 07:36 AM

You're welcome on behalf of the Bleeping Computer community.
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