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Microsoft Security Essentials Alert


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#1 luvmyludwig

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Posted 13 November 2010 - 08:41 AM

I got a Microsoft Security Essentials Alert. I haven't clicked on anything on it other that the red "X" and "close" to try and close it out. Blinks, and then reappears.

I can't use the "control alt delete function" When I do this I get a "server busy" box and when I click "switch to" my start menu opens. This is the only way I can get the "server busy" box to go away, but it reappears sometimes.

I can't access internet on fire fox or explorer.

I use AVG free, but can't access it because I get that "server busy" box

I can't restart in safe, I get the blue screen in all safe modes


I'm not very good at computers,so please use "normal" language:) can someone please help me.

I have tried to find help, but it seems that all require you to be able to get online (which I can't because neither of my browsers are able to work)

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#2 luvmyludwig

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Posted 13 November 2010 - 08:59 AM

Also I can not access task manager.

#3 luvmyludwig

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Posted 13 November 2010 - 09:24 AM

as if the problem wasn't bad enough, now it is worse. I left the computer unattended and now I have a new box. It says "solution found" then says that there is a trojan.horse.win32.PAV.64.a and says to click "ok" to allow the system to install the trial version of thinkpoint© to solve the problem.

I don't know if my son clicked on the other box (which has been known to happen) or what. I still can't get online. I get server busy box still when I try.

I'd appreciate any help. thanks.

#4 Orange Blossom

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Posted 13 November 2010 - 04:35 PM

Hello,

There are removal instructions for the Thinkpoint infection here: http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

Orange Blossom :cherry:
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