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HP laptop with XP won't boot Windows won't start


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9 replies to this topic

#1 colman242003

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Posted 13 November 2010 - 05:39 AM

I don't even know where to start with this issue. My husband's HP laptop won't boot. Window's XP logo comes up with some weird striping. The black (dos??) screen comes up, whichever startup mode is selected, an all blue screen covered with words comes up for a few seconds. I copied with pen some words (it's only up for a few seconds)
nv4_mini.sys
PAGE_FAULT_IN_NONPAGED_AREA

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#2 Elise

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Posted 14 November 2010 - 04:52 AM

Do you have an XP CD at hand?

Do you remember if something in special happened before this problem surfaced?

regards, Elise


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#3 colman242003

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Posted 14 November 2010 - 04:42 PM

We have an xp cd. My husband said that his screensaver froze up before this happened.
He has an additional monitor hooked up to the laptop. The monitor is what even shows the xp screen, but, still won't boot. The actual laptop screen does not show anything. When he puts a DVD in the computer, quicktime starts on his laptop screen.

#4 Elise

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Posted 14 November 2010 - 04:48 PM

If you disconnect the monitor, does the laptop screen show anything? If not it might be the graphics card having a problem.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#5 colman242003

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Posted 14 November 2010 - 05:45 PM

If we disconnect the monitor, the laptop screen shows nothing.

This is the blue screen info (sorry wish I could do a screenshot, but windows doesn't boot)

the problem seems to be caused by the following file: nv4_mini.sys
PAGE_FAULT_IN_NONPAGED_AREA

*** stop: 0x00000050 (0x8AA00004, 0x00000000, 0xF5211Ac6,0x00000000)
*** nv4_mini.sys - Address F5211Ac6 base at F5126000, Datestamp 44c062e4

#6 Elise

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Posted 15 November 2010 - 04:35 AM

Hi again,

  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  • When prompted to choose a windows installation, type 1 and press enter.
  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open
Type the following line and press enter

copy c:\windows\servicepackfiles\i386\nv4_mini.sys c:\windows\system32\drivers\nv4_mini.sys

If prompted to overwrite, choose yes.

Then type EXIT and press enter. Let me know if you can boot normally now.

regards, Elise


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#7 colman242003

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Posted 15 November 2010 - 04:27 PM

Actually, he looked and he doesn't have a disk. He thought he had an xp disk. But, no. Is there another way you can help.

#8 Elise

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Posted 15 November 2010 - 04:41 PM

You can use the following instead of the XP CD.

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

regards, Elise


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#9 colman242003

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Posted 16 November 2010 - 07:56 PM

Thanks, Elise. this topic can be closed. my husband had to buy a new computer. he is self-employed and another day couldn't go by. He couldn't access the internet. We think it was probably the video graphics card. Thanks for all your help.

#10 Elise

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Posted 17 November 2010 - 03:23 AM

I'm sorry to hear that, but I hope everything will go well with the computer! :)

This topic is now closed.

regards, Elise


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