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Firefox Google redirect


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#1 Sargee7

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Posted 13 November 2010 - 12:01 AM

Im using Vista, Firefox as my browser, and Google as my search engine. For about two months, when searching Google, it redirects to a site I did not choose. Clicking the back button many times recovers to the original google search. Clicking on the results again does not redirect. This is a rather annoying issue.
I am not an accomplished computer user. I have used the safe mode before, and a reconfigure to a previous date. I have edited the registry once, but would like to be very sure of the instructions before doing that again.
Thank you for your help.

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#2 quietman7

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Posted 13 November 2010 - 08:57 AM

Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process. <- Important!!
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Step 9 recommends that you scan your computer using MalwareBytes to remove any traces that may still be present. After performing that step, please post the complete results of your scan for review.
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#3 Sargee7

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Posted 13 November 2010 - 10:59 PM

I ran the scan, and no objects were detected. There id no TDSSKiller_version_date_time_log.txt file created.
What next?
Thanks, Sarge

#4 quietman7

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Posted 13 November 2010 - 11:19 PM

Please download Norman Malware Cleaner and save to your desktop.
alternate download link
If you previously used Norman, delete that version and download it again as the tool is frequently updated!
  • Be sure to read all the information Norman provides on that same page.
  • Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
    The tool is very slow to load as it uses a special driver. This is normal so please be patient.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
  • After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
  • Copy and paste the contents of that file in your next reply.
-- Note: If you need to scan usb flash drives and/or other removable drives, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
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