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I Think My Computer Crashed Because Of Anti-Virus Suite


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9 replies to this topic

#1 SC-QuiK

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Posted 12 November 2010 - 10:19 PM

On Wednesday the 10th, I got the anti-virus suite pop up for a second time in my life. I ran my rkill, it detected malware, and said it had ended the process. I ran Anti-Malware Bytes software and it detected about 24 infected files. They were removed. Soon after, I tried to open Internet Explorer. The screen would go black, and show my desktop again without anything open. The only way that I was able to open anything, was to click start then click run and type in for what I wanted to open. This worked for awhile. I opened rkill again, it ended a couple processes. I then ran Anti-Malware Bytes program again, and it detected a couple more. Then, a bunch of pop ups showed up that said something to the effect that my C: was out of memory. One also said that there was a fatal error. My computer monitor then went completely black. I then restarted the computer, it looked as if it was starting up, and then after about 15 seconds, the screen went black. I tried restarting it in Safe Mode and suffered the same effects. Please help, I have 5 years worth of College homework as well as music files. Thanks.

Edited by SC-QuiK, 12 November 2010 - 10:21 PM.


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#2 Elise

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Posted 14 November 2010 - 04:54 AM

Hello, do you have a windows CD/DVD at hand? What version of windows are you running?

At what point does the screen go black? Do you still see the Windows splash screen?

regards, Elise


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#3 SC-QuiK

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Posted 15 November 2010 - 09:55 AM

I do not have the CD/DVD, what is the windows splash screen? I start the computer up, and it goes to the windows xp loading screen then black.

Edited by SC-QuiK, 15 November 2010 - 09:57 AM.


#4 Elise

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Posted 15 November 2010 - 10:18 AM

When attempting to boot in safe mode, what is the last driver you see on the screen before it goes black?

regards, Elise


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#5 SC-QuiK

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Posted 15 November 2010 - 11:52 AM

C: drive

#6 Elise

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Posted 15 November 2010 - 12:18 PM

I mean, the file name (<name>.sys).

regards, Elise


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#7 SC-QuiK

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Posted 16 November 2010 - 02:39 PM

I appreciate the help, but my computer was just ruined because my basement flooded after a series of strong rain storms in Kansas. Again, thanks

Edited by SC-QuiK, 16 November 2010 - 02:40 PM.


#8 Elise

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Posted 16 November 2010 - 03:02 PM

Ouch, that sounds bad. I hope you can still salvage some components and that no further serious damage was caused.

regards, Elise


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#9 SC-QuiK

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Posted 16 November 2010 - 08:11 PM

I am going to open it up and try and pull out the hard drive to salvage 5 years of college course work.

#10 Elise

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Posted 17 November 2010 - 03:25 AM

I hope you'll be able to save all important data! Good luck!

regards, Elise


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