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Having problems with google searches being redirected...


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2 replies to this topic

#1 Vicki m

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Posted 12 November 2010 - 11:48 AM

Hello,

I am a newbie to this site, so I would really appreciate any help you could give me, as I'm not the most computer literate person!

The problem I am having is that whenever I do a google search, I get redirected to another random website.

I did have a few problems that I think I have resolved (with the help of browsing this website), which were the 'Microsoft Security Essentials Alert' fake trojan alert, to which I installed rkill.com and then Malwarebytes' Anti-Malware. This revealed a few problems which have been quarantined and deleted.

I also had an issue with clickpotato (A result of my boyfriend trying to watch films online), I uninstalled this, and ran a search for files and folders containing the word click potato and manually deleted the results.

I have also installed and ran Superantispyware. (I'm not sure if the above information is relevent, but thought I would include it just in case)

The computer sped up considerably after this but I'm still having issues with google being redirected, and losing wireless connection (again, not sure if the two issues are related).
All I need to to do to reconnect is right click the wireless symbol on the bottom right hand side and click repair. However it's becomming more and more annoying.

The superantispyware, and Malwarebytes' Anti-Malware reports are both coming up clean now, but still having issues.

I'd really appreciate your help, and sorry if this is a trivial issue, but it is very frustrating!

Thanks

Vicki

PS My laptop uses Microsoft Windows XP, Home Edition, Version 2002, Service Pack 3

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#2 Orange Blossom

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Posted 12 November 2010 - 10:14 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 13 November 2010 - 04:39 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic360225.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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