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Blue Screen error 0x00000024 wont boot


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#1 domorato

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Posted 12 November 2010 - 05:39 AM

I am trying to get my Sister's computer running for her. She had a root kit and who knows what else.

When I got it from her, it would not boot even get to the windows boot screen. I found an old windows xp install disc and ran chkdisk. I also rewrote the MBR. After doing this, I got the computer to boot part way into Windows.

Now it gives an error of 0x00000024 and says to disable anti-virus, disk defrag, and backup utilities. The problem is, I can not even boot into safe mode.

I know that her personal files are still intact on the hard drive.

I tried to run the system recovery so that I could attempt to fix the OS but when it starts to boot, it gives a different blue screen error. She does not have any recovery discs either.

The recovery partition still seems to be there as well.
If there is a somewhat simple fix for this, I would greatly appreciate the help. If it is not possible to recover from this problem, I would greatly appreciate help figuring out how to burn a recovery disc from the recovery partition.

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#2 hamluis

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Posted 12 November 2010 - 10:54 AM

There is no simple fix :)...in fact, there is no simple way to determine what the underlying problem might be.

STOP 24 BSODs/errors...can be caused by various things and can be attributed to various causes.

[b]0x00000024: NTFS_FILE_SYSTEM[/b
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software.

Since you have already run the chkdsk /r command...it's safe to say that it's something more serious than a simple solution can handle.

IME, the file system (NTFS) could be corrupt or the hard drive itself may be damaged. Generally...running chkdsk /r will generate an error message if NTFS is the problem, while the best way to diagnose a hard drive problem is to run the approriate hard drive manufacturer's diagnostic.

As for recovery disks...the system manufacturer's website is the best place to get info on such.

I would suggest that any valued data files be moved from the hard drive (by connecting it to a different system)...before doing anything further.

Louis

System manufacturer and model?




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