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SP3 Can't Remove, Lag and Slow Desktop


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#1 forever681

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Posted 12 November 2010 - 12:17 AM

Hello recently I got malwares on my computer, I was able to have it remove with help from Gringo_pr.
But after installing SP3, my computer is really slow and the desktop seem lag. Everytime I shut it down, explore.exe crash. But when i start windows in safe mode, it's fine and fast like before. I tried to uninstall SP3, but it keep giving me this error: Service Pack 3. The system cannot find the file specified. Please help, thanks so much, here's my old post from the Malware forum: http://www.bleepingcomputer.com/forums/topic355292.html


I tried the msconfig below, it's still lag and slow.

Edited by forever681, 12 November 2010 - 02:48 AM.


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#2 Broni

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Posted 12 November 2010 - 01:35 AM

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#3 AustrAlien

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Posted 12 November 2010 - 01:38 AM

@ Broni

Gringo is still working on this one currently .... ! He hasn't quite given up yet.
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#4 Blade

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Posted 12 November 2010 - 02:15 AM

Topic Temporarily closed until topic in Malware forum is finished.

~Blade

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#5 Blade

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Posted 12 November 2010 - 02:42 AM

. . . and topic reopened. :)

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#6 forever681

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Posted 12 November 2010 - 02:50 AM

Still lag after use msconfig.

#7 cryptodan

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Posted 12 November 2010 - 06:11 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#8 Broni

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Posted 12 November 2010 - 10:47 AM

Please, go back to "msconfig" and reverse all changes. That was for testing purposes only.

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#9 Broni

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Posted 12 November 2010 - 10:49 AM

Couple more tries...

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

=========================================================================

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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#10 forever681

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Posted 12 November 2010 - 09:28 PM

Speccy crash, it keep analyze.
View crash, it won't run.
I was able to do SFC scan, and it was fine.

#11 Broni

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Posted 12 November 2010 - 09:31 PM

My next suggestion would be Windows repair installation: http://www.geekstogo.com/forum/topic/138-how-to-repair-windows-xp/

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#12 forever681

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Posted 12 November 2010 - 10:16 PM

ok doing the windows repair now, thanks

#13 Broni

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Posted 12 November 2010 - 10:20 PM

Keep us posted :)

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#14 forever681

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Posted 12 November 2010 - 10:32 PM

it's installing Windows XP right now from the CD, and it just pop out this error on the installation step: Setup cannot copy the file cmprops.dl_.
what should I do? I have it retry and browde the cd, but it won't work.

Copy files from H:\i386

#15 Broni

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Posted 12 November 2010 - 10:46 PM

This should work for XP too: http://support.microsoft.com/kb/818464

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