I have been in this forum for a short while but never posted because I have been able to find every solution to my problems. This is a great site. But now I am stuck.
A friend asked to if I could fix her laptop. It is a Sony Vaio VGN-CS215J. She did not give me any CDs for it. It has Windows 7 64-Bit installed. I turn it on, loads up fine. Gives me the Windows logo, automatically login and that is where the problem is at. It will give me a yellow background (They have a picture that loads up with a yellow background as her wallpaper) and nothing more. I can't log out, if I hit alt+ctrl+delete, it wont do anything. I can't back anything up so she wont let me do a fresh install. I'm stuck at that and I am have to do a forced shut down to restart it.
What I have tried:
Safe mode: Does nothing. Will load up, login and give me a black screen. Can not log off, switch users or bring up Task Manager. Must do a forced shut down.
Safe Mode w/ Command Prompt: Will load CMD Prompt and use command: sfc/scannow. The command will get accepted but then does nothing. Wont run the command.
Run System Recovery
(From last to first)
Command Prompt Tried run sfc/scannow. Wont allow me.
"Beginning system scan. This process will take some time.
There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again".
Restarted twice. Still no go.
Update: Tried this again this this is what it says. "Windows Resource Protection could not start the repair service".
Windows Memory Diagnostic: No problem. Good to go.
System Image Recovery: "Windows cannot find a system image on this computer". Dunno what else to do with this option.
System Restore: I tried to restore to the very first restore point it has stored. It does its "magic", restarts the computer and.... nothing. Still have the same problem.
Startup Repair: When I run this option. This is what it gives me.
Startup Repair cannot repair this computer automatically sending more information can help Microsoft creat solutions.
- Send information about this problem (recommended)
- Don't Send
Problem event name: StartupRepairOffline
Problem signature 01: 6.0.6001.18000
Problem signature 02: 6.1.7600.16385
Problem signature 03: unknown
Problem signature 04: 32
Problem signature 05: ExternalMedia
Problem signature 06: 1
Problem signature 07: OsVersionMismatch
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Then it tells me:
If you have recently attached a device to this computer, such as a cmera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance".
Bios Gone into the bios. Only thing it lets me do is:
Main: Gives me the machines info and only thing I can change is the date and time.
Security: Password related.
Boot: Change Boot sequence.
Exit: Exit Bios, change/save, set to default settings.
That is it. This is the most simplified Bios I have ever seen.
My understanding of the situation:
Apparently the computer shows something is still connect yet it doesn't know what so its confusing it making it act like this or.... bad video card driver???
Someone please help me before I chunk this piece of bleep out the window!!!! lol (haha funny how it changes my bad language to bleep)
Thanks in advance
Edited by LoSt GhoSt, 11 November 2010 - 09:32 PM.