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Multiple Viruses, Impeding Solution to Any Single One


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#1 SuZQuzie

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Posted 11 November 2010 - 11:14 AM

Apparently I had unwittingly installed multiple viruses onto my Toshiba netbook yesterday and it seems to be becoming more and more difficult to fix the issue as time goes on.

At first, my Toshiba had multiple windows come up saying there was a threat (a Trojan), but I did not click anything and tried to use Task Manager to kill it, but the Toshiba was shut down prior to that, presumably by the virus. It then restarted automatically with a ThinkPoint screen. I used Task Manager to kill the program (hotfix.exe) and then started up explorer.exe. I noticed that there were multiple pw.exe's also open. On another, Mac computer, which I'm currently using now, I was trying to find how to go about removing the virus, when another program, System Tool, started to say that files were corrupted. There was also a Win 7 Antispyware 2011 program, CFSwMgr.exe, and csrss.exe. There may be more, but Task Manager gets shut down shortly after explorer.exe is started.

I tried to open Task Manager again and can't. Nor can I open any programs. System Restore was also ineffective.
Using a USB with U3, I tried to download the Malware Bytes installation from a third computer, a Fujitsu. Malware Bytes is not U3 capable (as far as I know), so we tried to simply install it from the USB to the Toshiba, but, of course, it was blocked by one my the multiple viruses. AWESOME.

Help?

Edited by SuZQuzie, 11 November 2010 - 11:26 AM.


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#2 SuZQuzie

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Posted 11 November 2010 - 11:21 AM

Just a clarification:

ThinkPoint causes explorer.exe to not work. When I reboot the computer, I can still use Task Manager. Once I kill ThinkPoint and start up explorer.exe, that is when all the other programs start up to raze my poor netbook.

#3 boopme

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Posted 11 November 2010 - 08:32 PM

Hello it appears that several of the issues you are having will be addressed here.

Please follow our Removal Guide here Remove ThinkPoint .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#4 jaypee26

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Posted 12 November 2010 - 07:43 AM

This still doesn't answer the question of how to stop the system tool program to stop running and allow access to task manager or anything of use against this pain in the arse virus. Everytime I get to the explore.exe step this program runs and locks me out of the pc.

#5 boopme

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Posted 12 November 2010 - 10:14 AM

is that not what the first 6 steps do?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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