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Dell Laptop won't start windows XP - screen goes black


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#1 matjenx

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Posted 11 November 2010 - 08:14 AM

Hi, I'm really hoping someone can help me. My wife's laptop (Dell Inspiron E1505) won't start windows XP. It goes from the dell startup screen and then just goes black. It doesn't seem to be a monitor issue. She told me that the day this happened she got a warning about a trojan virus. I downloaded the XP recovery console on another computer and was able to boot it directly from the cd drive. I've only run chkdsk on it and that's about as far as I got. Any help would greatly be appreciated!

Also as a note, I cannot boot in safe mode either.

Thanks.

Mat

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#2 Mooseby

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Posted 11 November 2010 - 08:42 AM

Do you get an error when you try to boot into safe mode, or does it just go black? When you say it 'goes black' does the drive still turn?

#3 dc3

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Posted 11 November 2010 - 09:06 AM

Which chkdsk did you run?

The most effective in this application would be chkdsk c: /p.

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#4 matjenx

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Posted 11 November 2010 - 09:15 AM

Do you get an error when you try to boot into safe mode, or does it just go black? When you say it 'goes black' does the drive still turn?


The screen also goes black when trying to boot in safe mode. I can't really hear the drive turning but then again it's my wife's laptop and I'm not sure that I can really tell what it's supposed to sound like.

#5 matjenx

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Posted 11 November 2010 - 09:17 AM

Which chkdsk did you run?

The most effective in this application would be chkdsk c: /p.


Ran chkdsk /p /r

#6 matjenx

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Posted 12 November 2010 - 09:15 PM

I found the culprit. Thinkpoint malware. I was able to recover the computer and ran Malwarebytes.

#7 cryptodan

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Posted 13 November 2010 - 03:50 PM

Did you follow this: How do I remove Think Point Malware?




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