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Redirect malware that is stopping anti virus stuff too


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#1 jonklei

jonklei

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Posted 10 November 2010 - 11:51 PM

A few days ago I noticed a lot of pop ups or new tabs opening in Firefox. More troubling, my McAfee virus software notified me that automatic scanning was disabled. Clicking 'turn it on' did nothing. I also could not access any websites dealing with the problem- either 'server not found' or a totally different site would come up. Also, startup/shutdown is impaired. Sometimes the computer boots, sometimes it doesn't, and sometimes it freezes on shutdown.

I ran a system restore back to Nov. 1. This restored SOME functionality. I was able to update my Mcafee software, including their virtual technician (it couldn't fix the problem). I also downloaded Malware antibytes, Adaware, Spybot search and destroy, cwshredder, and hijackthis. All recommended for my issue.

They only work in safe mode. Otherwise they freeze at some point in the scan. Each has found a group of problems that I have trashed. I ran hijack this but will need help with the results.

The problem remains.

It SOUNDS like the coolwebsearch that cwshredder is supposed to get rid of but it won't update, nor does it find anything.

I do have log files and the computer is backed up to an external hard drive, both for a complete system restore and as individual data files (less likely to be infected).

Whatever you need me to post to fix this, let me know. Update: I have attached the dds log, and run defogger. I tried once to post the gmer log, but as I was running it, my machine crashed. I will try again and post if I can. I can post the hijackthis log as well if required.

Oh yes- Win XP, SP3.

Update: I tried gmer both in regular and safe mode- it keeps crashing the computer. On reboot it says Windows has recovered from a serious error. I am posting the hijack this log in its place... hope this helps.

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 11 November 2010 - 10:36 PM.


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#2 jonklei

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Posted 13 November 2010 - 08:08 PM

Update: Assistance is no longer needed. Things were getting so bad, and the computer had had windows on it for 5 years, I figured a full wipe and update would be helpful anyhow. So issues are gone, drive reformatted. Thanks to those who read. :)

#3 Orange Blossom

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Posted 14 November 2010 - 08:43 PM

Hello,

Thank you for letting us know. I'm sorry we couldn't get to you sooner. Sometimes a reformat and reinstall is the quickest solution.

Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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