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Malware removal


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3 replies to this topic

#1 sarah.h

sarah.h

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Posted 10 November 2010 - 11:46 PM

please help...i can't remove this malware. i can't get on the internet; every file or task i try to open brings a pop up box that that file is infected and i need to purchase some anti virus. please help


DDS (Ver_10-11-10.01) - NTFSx86 NETWORK
Run by Erin at 22:29:24.28 on Wed 11/10/2010
Internet Explorer: 8.0.6001.18975
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2936.2327 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\explorer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\wbem\wmiprvse.exe
F:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://lenovo.live.com/
mDefault_Page_URL = hxxp://www.lenovo.com
uInternet Settings,ProxyServer = http=127.0.0.1:23012
uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: SearchHelper Class: {91c18ed5-5e1c-4ae5-a148-a861de8c8e16} - c:\program files\sgpsa\mtwb3sh.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: BrowserHelper Class: {8a9d74f9-560b-4fe7-abeb-3b2e638e5cd6} - c:\program files\sgpsa\SearchAssistant.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Search Assistant: {f0626a63-410b-45e2-99a1-3f2475b2d695} - c:\program files\sgpsa\BHO.dll
BHO: Fast Browser Search Toolbar Helper: {fcbccb87-9224-4b8d-b117-f56d924beb18} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Fast Browser Search Toolbar: {1bb22d38-a411-4b13-a746-c2a4f4ec7344} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [xestbeir] c:\users\erin\appdata\local\temp\rjruetvtg\wtqddbptsbl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [EnergyUtility] c:\program files\lenovo\energy management\utility.exe
mRun: [Energy Management] c:\program files\lenovo\energy management\Energy Management.exe
mRun: [FBSSA] c:\program files\sgpsa\ie3sh.exe
mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-31 385880]
R0 Wdkbdmou;Lenovo RMCT KbdMou Service;c:\windows\system32\drivers\Wdkbdmou.sys [2008-12-17 8832]
R3 ACPIVPC;Lenovo Virtual Power Controller Driver;c:\windows\system32\drivers\AcpiVpc.sys [2009-7-11 14336]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-6-19 212992]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-12-18 3664384]
S1 funfrm;funfrm;c:\windows\system32\drivers\funfrm.sys [2009-7-11 48192]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-2 135664]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-8-24 203280]
S2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-8-24 359952]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-8-24 144704]
S2 MSSQL$INSTANCENAME;SQL Server (INSTANCENAME);c:\program files\microsoft sql server\mssql.2\mssql\binn\sqlservr.exe [2009-5-27 29262680]
S2 ReadyComm.DirectRouter;ReadyComm.DirectRouter;c:\windows\system32\igrssvcs.exe -k igrssvcs --> c:\windows\system32\IgrsSvcs.exe -k IgrsSvcs [?]
S2 tvtumon;tvtumon;c:\windows\system32\drivers\tvtumon.sys [2009-7-11 48192]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-20 179712]
S3 IncSvc;ReadyComm Network Monitor and Configuration;c:\windows\system32\igrssvcs.exe -k igrssvcs --> c:\windows\system32\IgrsSvcs.exe -k IgrsSvcs [?]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-12-29 112128]
S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2009-1-14 107360]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-11-4 38224]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-8-24 606736]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-8-24 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-8-24 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-8-24 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-8-24 40552]
S3 PS_MDP;ReadyComm Presentation Space Helper Service;c:\windows\system32\igrssvcs.exe -k igrssvcs --> c:\windows\system32\IgrsSvcs.exe -k IgrsSvcs [?]
S3 wdmirror;wdmirror;c:\windows\system32\drivers\WDMirror.sys [2008-12-17 8832]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WSVD;WSVD;c:\windows\system32\drivers\WSVD.sys [2009-7-11 81192]
S4 DDNIMSGService;DDNIMSGService;c:\program files\ddni\lenovo idea notes\DDNIMSGService.exe [2008-10-6 172720]
S4 DDNIService;DDNIService;c:\program files\ddni\dibs\DDNIService.exe [2009-7-11 160432]
S4 IGRS;IGRS;c:\program files\lenovo\readycomm\common\IGRS.exe [2008-12-17 36480]
S4 lxdd_device;lxdd_device;c:\windows\system32\lxddcoms.exe -service --> c:\windows\system32\lxddcoms.exe -service [?]
S4 System_Repair_UpdateMonitor;System Repair Windows Update Monitor;c:\program files\lenovo\onekey app\system repair\UpdateMonitor.exe [2009-7-11 430080]

=============== Created Last 30 ================

2010-11-11 03:05:12 6146896 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{fb53d802-54a7-4b15-9056-0bc6d47623b4}\mpengine.dll
2010-11-05 01:17:38 6146896 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\backup\mpengine.dll
2010-11-05 01:17:34 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-11-05 00:46:01 -------- d-----w- c:\users\erin\appdata\roaming\Malwarebytes
2010-11-05 00:45:51 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-05 00:45:50 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-05 00:45:50 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-05 00:45:50 -------- d-----w- c:\progra~2\Malwarebytes
2010-10-27 19:18:42 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-10-27 19:18:41 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-10-19 16:49:10 -------- d-----w- c:\users\erin\appdata\roaming\iWin
2010-10-19 16:48:54 -------- d-----w- c:\progra~2\Media Center Programs
2010-10-19 02:04:09 -------- d-----w- c:\progra~2\Trymedia
2010-10-19 02:03:53 -------- d-----w- c:\program files\Yahoo! Games
2010-10-16 08:01:25 231936 ----a-w- c:\windows\system32\msshsq.dll
2010-10-15 15:39:15 168960 ----a-w- c:\program files\windows media player\wmplayer.exe
2010-10-15 15:39:14 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-10-15 15:38:01 303616 ----a-w- c:\windows\system32\drivers\srv.sys
2010-10-15 15:38:01 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-10-15 15:38:00 17920 ----a-w- c:\windows\system32\netevent.dll
2010-10-15 15:38:00 145408 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-10-15 15:38:00 101888 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-10-15 15:35:58 866816 ----a-w- c:\windows\system32\wmpmde.dll
2010-10-15 15:35:55 2037248 ----a-w- c:\windows\system32\win32k.sys
2010-10-15 15:35:51 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-10-15 15:35:50 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-10-15 15:35:47 531968 ----a-w- c:\windows\system32\comctl32.dll

==================== Find3M ====================

2010-09-08 06:01:28 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-08 05:57:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-08 05:57:05 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-08 05:56:53 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-09-08 05:56:53 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-09-08 05:04:36 385024 ----a-w- c:\windows\system32\html.iec
2010-09-08 04:26:46 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-09-08 04:25:15 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-08-26 16:07:25 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-08-26 16:01:35 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2010-08-26 16:01:33 459776 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2010-08-26 16:01:32 541696 ----a-w- c:\windows\apppatch\AcLayers.dll
2010-08-26 16:01:32 2153984 ----a-w- c:\windows\apppatch\AcGenral.dll
2010-08-17 13:32:33 126464 ----a-w- c:\windows\system32\spoolsv.exe

============= FINISH: 22:31:56.25 ===============

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 18 November 2010 - 08:33 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 21 November 2010 - 02:48 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:08:21 PM

Posted 24 November 2010 - 04:38 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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