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can't boot in safe mode


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4 replies to this topic

#1 econguy

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Posted 10 November 2010 - 10:43 PM

My PC is running very slow, and I am trying to go through the 'slow computer?' checklist. I tried to to boot in safe mode, but the list of drivers freezes when in gets to '...\windows\system32\Drivers\mup.sys'. I gave up waiting after about five minutes. I can still boot in normal mode.

I am running Windows XP Media Center Editon Version 2002 SP 3 on an HP Compaq Presario AMD Athlon 64 Processor 3500+, 1.78 GHz

Any suggestions?

Edited by econguy, 10 November 2010 - 11:00 PM.


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#2 Broni

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Posted 10 November 2010 - 10:59 PM

There are couple of possibilities here.
If your computer is not bootable in normal mode and "Safe mode" boot stops at mup.sys, the most common cause is the executing PnP (Plug and Play) and ACPI routines issues.
However, if your computer boots to normal mode, but it's very slow, I suspect, you may be infected.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 econguy

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Posted 16 November 2010 - 05:11 PM

Thank you for your assistance. I've done the preliminary steps and started a new thread here.

Edited by econguy, 16 November 2010 - 06:10 PM.


#4 Broni

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Posted 16 November 2010 - 07:04 PM

Thank you :)

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#5 Andrew

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Posted 16 November 2010 - 07:13 PM

Hello,

Now that you have posted in the MRL Forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck.




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