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Malware/virus I can't shake


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2 replies to this topic

#1 topper1969

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Posted 10 November 2010 - 12:32 PM

Hi,

I've been working on this for about a week and have had a tech come over who supposedly fixed it, but my computer is now running so slow it is almost unusable. I apologize for not logging all of the steps I've tried more thoroughly, I kept thinking "Ok it's fixed now" but then things keep coming back.

The current symptom is a very slow computer with sometimes 100% CPU usage. MsMpEng.exe seems to be the culprit looking at the task manager. I found that file in 5 different places on my computer.

I can't currently run GMER, it hangs up every time.

The tech install Microsoft Security Essentials, which seemed to bog things down, so I changed the settings so it wouldn't scan it's own directory.

A week ago or so the symptoms started with the fake antivirus program "Warning your computer is infected".

I think I used Avast to get rid of that.

Then I started getting the Google redirect problem in Firefox.

Here's a list of all the programs I've used. Some of them did find things that were removed. I wish I could tell you what those were, but at the time I thought I was done. My tech uninstalled Ad Aware, so I don't have that log any more.

I've used: Ad Aware, Avast, Malware Bytes, ATF Cleaner, rmmabez, Root Repeal, Spybot, Unhackme, and Hitman Pro.

Several times I had problems getting these to install and had to rename etc to fool the virus.

When I last tried to run GMER I had to rename it to get it started, but it still hangs up.

Thanks in advance for you help.

Todd




DDS (Ver_10-11-09.01) - NTFSx86
Run by Todd at 13:33:25.35 on Tue 11/09/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.501.199 [GMT -5:00]

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Todd\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = google.com
uSearch Bar =
mStart Page = hxxp://www.dell.com
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [Google Update] "c:\documents and settings\todd\local settings\application data\google\update\GoogleUpdate.exe" /c
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10k_Plugin.exe -update plugin
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
TCP: {C3E0A17C-5372-416F-B078-FED5258A6994} = 8.8.8.8,8.8.4.4,10.0.0.2
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\todd\applic~1\mozilla\firefox\profiles\h7efbfsx.default\
FF - plugin: c:\documents and settings\todd\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2010-11-1 98392]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-1 135664]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]

=============== Created Last 30 ================

2010-11-08 15:59:40 6146896 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{52af2361-85e5-4c18-9d47-679f3a223d33}\mpengine.dll
2010-11-06 20:09:59 6146896 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2010-11-06 08:56:16 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-11-06 08:56:16 215920 ----a-w- c:\windows\system32\muweb.dll
2010-11-06 08:56:16 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-11-05 20:29:40 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-11-05 20:00:33 -------- d-----w- c:\program files\Microsoft Security Essentials
2010-11-05 19:58:46 -------- d-----w- c:\windows\system32\appmgmt
2010-11-05 19:18:04 -------- d-sha-r- C:\cmdcons
2010-11-05 19:13:07 98816 ----a-w- c:\windows\sed.exe
2010-11-05 19:13:07 88064 ----a-w- c:\windows\MBR.exe
2010-11-05 19:13:07 256512 ----a-w- c:\windows\PEV.exe
2010-11-05 19:13:07 161792 ----a-w- c:\windows\SWREG.exe
2010-11-05 19:08:36 -------- d-----w- c:\windows\pss
2010-11-03 19:53:28 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-11-03 19:53:23 -------- d-----w- c:\program files\Hitman Pro 3.5
2010-11-03 19:52:59 -------- d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2010-11-03 19:05:40 2 --shatr- c:\windows\winstart.bat
2010-11-03 19:05:11 -------- d-----w- c:\program files\UnHackMe
2010-11-01 13:47:37 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-11-01 13:16:46 -------- d-----w- c:\docume~1\todd\locals~1\applic~1\Sunbelt Software
2010-10-29 16:46:06 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-10-29 16:46:06 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-10-27 19:18:09 -------- d-----w- c:\docume~1\todd\applic~1\SUPERAntiSpyware.com
2010-10-27 19:18:09 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-10-26 13:00:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-10-25 20:29:24 -------- d-----w- c:\docume~1\todd\applic~1\Malwarebytes
2010-10-25 20:28:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-25 20:28:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-10-25 17:51:33 -------- d-----w- c:\docume~1\todd\locals~1\applic~1\WinZip
2010-10-15 17:25:34 -------- d-----w- c:\docume~1\todd\locals~1\applic~1\Dmitry_UA
2010-10-14 17:07:18 974848 ------w- c:\windows\system32\dllcache\mfc42.dll
2010-10-14 17:07:18 954368 ------w- c:\windows\system32\dllcache\mfc40.dll
2010-10-14 17:07:18 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-14 17:06:51 617472 ------w- c:\windows\system32\dllcache\comctl32.dll

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-09 14:16:31 667136 ----a-w- c:\windows\system32\wininet.dll
2010-09-09 14:16:30 61952 ----a-w- c:\windows\system32\tdc.ocx
2010-09-09 14:16:29 81920 ----a-w- c:\windows\system32\ieencode.dll
2010-09-08 16:49:49 369664 ----a-w- c:\windows\system32\html.iec
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

============= FINISH: 13:35:15.68 ===============

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#2 Shannon2012

Shannon2012

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Posted 17 November 2010 - 08:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 etavares

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Posted 23 November 2010 - 06:58 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
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