Posted 09 November 2010 - 11:33 PM
I am being helped by Bobbye over on TechSpot with my original virus problem. This is not that. I apologise if this is not the place to post this, but I have looked all over the forum and this seems to be the best place to come.
My problem is that I cannot run the ComboFix script he has provided - I have tried and tried without success. I have followed all the instructions and I don't know WHAT is wrong. Bobbye said "You've already run Combofix - it should be on the desktop. It shouldn't be any trouble to just update it, follow the instructions to run the script, then leave the log." Well I am trying but is is not working! ARGGH! I am doing (as far as I can remember) EXACTLY what I did before, with the sole exception of being started by dragging the script, instead of just opening ComboFix; but with no joy! I came here because I need to get on with this. My fix is stalled until I can produce this log for Bobbye. I have a nearly brand new PAID FOR installation of Vista (about 4 weeks old) over the top of a failed XP transfer from my old computer. I suspect there is something hinky going on in user accounts which may be causing my problem with ComboFix.
I tried again this morning. This is what happens.
I disable Windows Firewall, UAC, Automatic Updates and AVG 2011.
I drag the script to ComboFix.
ComboFix updates itself (not always, but it did this morning)
ComboFix starts up OK it opens up a command window at C:\_ called Administrator:. This runs for a bit, backs up the Registry, and then just halts before the scan begins leaving a flashing yellow underscore cursor on the next line in the window. I have left the window open for more than an hour on three separate occasions in the 4 days since Bobbye gave me the script as well as numerous shorter attempts. I have screen shots of the last time I tried if you want to see them. (One taken at the beginning and one at the end of the process) They are jpgs of about 256 KB each - I will post them if you want to see them. Maybe there is something showing in the taskbar that might be a clue? I have running in Taskbar (left to right) Windows Security Alerts (showing as disabled), Open Office Quickstarter, Kodak EasyShare Quickstarter, AVG (showing as disabled),Superfinder XT, WakeMeUp State, AtomicClockSync, RoboForm, SharpBottonManagerA, DateInTray, EBayAlerts, Network, Volume, and Clock. I point out however that this IS the configuration under which ComboFix ran successfully a week ago!
This is all of the text which appears in the command window - with the line spacings as they appear.
ComboFix is preparing to run.
Access Denied. Administrator permissions are needed to use the selected options.
Use an administrator command prompt to complete these tasks. (Isn't "a command window at C:\_ called Administrator:." this?)
Attempting to create a new System Restore point. (then the little System restore box appears, apparently backs it up OK, and disappears)
_ (after a few seconds this appears - it is yellow, and blinking - all the previous writing is white)
And that's it NOTHING Nada Zip, NO SCAN, NO LOGS, NOT A THING happens until I give up and kill the command window.
I have urgent work to complete before Saturday and I MUST get this process finished.
Please help, Yours Sincerely, Kaelkitty.
PS: re the administrator thing, I don't really understand it properly, so I could probably use some help about that. I mean I know the basics, but not when and how to change status or which tasks I should do under which "hat" since this is a standalone system that no-one but myself can touch _ except VIA the internet LOL!