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Possible Virus/Trojan Assistance Needed Please


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19 replies to this topic

#1 arehm

arehm

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Posted 09 November 2010 - 08:03 PM

OK folks this one's got me stumped, so to the experts I go. Quick background, I'm quite computer literate, so you won't scare me. (I grew up on DOS and OS/2, and still like to use DOS FTP for my small time single file uploads). As stated in the description m audio randomly mutes, laptop randomly shuts down, and OE launches when it wants to. I've attached some logs as below. I DO run Microsoft Security Essentials, apparently that might not be doing much for me. I tried to run gmer.exe, but the laptop kept hibernating (I think it does hibernate, not shut down) and I wasn't sure if that compromised anything.

Point me in the right direction...... (and no, I'm not Jessica, she gave me the laptop pre infections (I'm sad to say))




DDS (Ver_10-11-09.01) - NTFSx86
Run by Jessica at 18:54:00.89 on Tue 11/09/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.474 [GMT -6:00]

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\RosettaStoneLtdServices\RosettaStoneDaemon.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Jessica\My Documents\Downloads\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://omaha.cox.net/cci/home
uInternet Connection Wizard,ShellNext = iexplore
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1233373587218
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jessica\applic~1\mozilla\firefox\profiles\tnf2mekn.default\
FF - prefs.js: browser.search.selectedEngine - Wikipedia (en)
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - component: c:\documents and settings\jessica\application data\mozilla\firefox\profiles\tnf2mekn.default\extensions\{340c2bbc-ce74-4362-90b5-7c26312808ef}\platform\winnt_x86-msvc\components\WeaveCrypto.dll
FF - plugin: c:\documents and settings\jessica\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\documents and settings\jessica\application data\mozilla\firefox\profiles\tnf2mekn.default\extensions\{1bc9ba34-1eed-42ca-a505-6d2f1a935bbb}\plugins\npietab2.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npnul32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R2 RosettaStoneDaemon;RosettaStoneDaemon;c:\program files\rosettastoneltdservices\RosettaStoneDaemon.exe [2009-9-3 444224]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

=============== Created Last 30 ================

2010-11-09 22:43:16 6146896 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{1029dff7-878c-49b0-8d9b-8f85b037cbb4}\mpengine.dll
2010-11-09 02:03:21 -------- d-sha-r- C:\cmdcons
2010-11-09 02:00:30 89088 ----a-w- c:\windows\MBR.exe
2010-11-09 02:00:30 256512 ----a-w- c:\windows\PEV.exe
2010-11-09 02:00:30 161792 ----a-w- c:\windows\SWREG.exe
2010-11-09 02:00:29 98816 ----a-w- c:\windows\sed.exe
2010-11-08 00:18:58 -------- d-----w- c:\docume~1\jessica\applic~1\Malwarebytes
2010-11-08 00:18:44 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-08 00:18:42 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-11-08 00:18:40 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-08 00:18:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-08 00:16:00 118784 ----a-w- c:\windows\system32\MSSTDFMT.DLL
2010-11-08 00:16:00 1071088 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2010-11-08 00:15:40 -------- d-----w- c:\program files\SpywareBlaster
2010-11-06 15:59:46 -------- d-----w- c:\program files\Data Converter
2010-11-06 15:46:47 -------- d-----w- c:\program files\common files\AnswerWorks 5.0
2010-11-06 15:46:42 733184 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iKernel.dll
2010-11-06 15:46:42 69715 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\ctor.dll
2010-11-06 15:46:42 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\DotNetInstaller.exe
2010-11-06 15:46:42 266240 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iscript.dll
2010-11-06 15:46:42 172032 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iuser.dll
2010-11-06 15:46:41 180356 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iGdi.dll
2010-11-06 15:46:40 303236 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\setup.dll
2010-11-06 15:45:53 4199768 ----a-w- c:\windows\system32\cdintf400.dll
2010-11-06 15:44:44 -------- d-----w- c:\program files\common files\Intuit
2010-11-06 15:44:22 -------- d-----w- c:\program files\Quicken
2010-11-06 15:44:22 -------- d-----w- c:\docume~1\jessica\applic~1\Intuit
2010-11-06 15:35:18 -------- d-----w- c:\docume~1\alluse~1\applic~1\Intuit
2010-11-02 12:11:29 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-11-02 11:19:31 -------- d-----w- c:\docume~1\jessica\applic~1\Realtime Soft
2010-11-02 02:24:49 -------- d-----w- C:\ViewSonic
2010-11-01 23:20:37 -------- d-----w- c:\windows\.jagex_cache_32
2010-10-30 11:54:56 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-10-30 11:54:56 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2010-10-30 11:53:22 -------- d-----w- c:\program files\iPod
2010-10-30 11:53:14 -------- d-----w- c:\program files\iTunes
2010-10-30 11:53:14 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-10-30 11:51:32 -------- d-----w- c:\docume~1\jessica\locals~1\applic~1\Apple Computer
2010-10-30 11:13:56 -------- d-----w- c:\docume~1\jessica\locals~1\applic~1\Citrix
2010-10-24 18:43:00 -------- d-----w- c:\program files\Mozilla Firefox 4.0 Beta 6
2010-10-24 18:10:24 139264 ----a-w- c:\windows\system32\igfxres.dll
2010-10-24 17:59:38 -------- d-----w- C:\Intel
2010-10-24 14:08:37 -------- d-----w- C:\ubuntu
2010-10-24 13:57:07 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll
2010-10-24 13:57:07 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-24 13:56:48 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

==================== Find3M ====================

2010-10-19 20:51:33 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-18 17:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 09:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-15 07:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-08 16:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 16:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 23:43:18 1721768 ----a-w- c:\windows\system32\inetclnt.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

============= FINISH: 18:55:20.78 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 16 November 2010 - 01:05 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 arehm

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Posted 16 November 2010 - 07:34 PM

Here are the log files. The system's been more stable lately. Not sure if that has any correlation to anything.

Attached Files



#4 gringo_pr

gringo_pr

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Posted 17 November 2010 - 05:37 AM

Hello

The reports are coming back clean

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 arehm

arehm
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Posted 17 November 2010 - 07:46 AM

It's been running fine lately. Here are the logs.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:43:15 AM, on 11/17/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\RosettaStoneLtdServices\RosettaStoneDaemon.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://omaha.cox.net/cci/home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1233373587218
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: RosettaStoneDaemon - Rosetta Stone Ltd. - C:\Program Files\RosettaStoneLtdServices\RosettaStoneDaemon.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 7182 bytes

Attached Files



#6 gringo_pr

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Posted 17 November 2010 - 08:49 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
      O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
      O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
      O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#7 gringo_pr

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Posted 20 November 2010 - 12:35 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 arehm

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Posted 20 November 2010 - 09:24 AM

Sorry about the delay, life got in the way. Here's the log file.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - delete file error:Access is denied.

OnlineScanner.ocx - copy file error :The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - registred OK
# version=7
# IEXPLORE.EXE=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=137f37fc5e1e044fb6dfeebefd908d3a
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-20 02:21:20
# local_time=2010-11-20 08:21:20 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=179585
# found=1
# cleaned=0
# scan_time=5554
C:\Documents and Settings\Jessica\My Documents\Downloads\eac-0.99pb5.exe Win32/Adware.ADON application 00000000000000000000000000000000 I

#9 gringo_pr

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Posted 20 November 2010 - 12:24 PM

Hello

We need to delete some files from your computer.

delete files

  • Copy all text in the quote box (below)...to Notepad.

    @echo off
    del /f /s /q "C:\Documents and Settings\Jessica\My Documents\Downloads\eac-0.99pb5.exe"
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

please read this great article by miekiemoes How to prevent Malware:

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#10 gringo_pr

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Posted 23 November 2010 - 12:29 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

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Posted 27 November 2010 - 04:40 AM

I have reopened this for you send me a new set of DDs and rtkunhooker



Gringo
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#12 arehm

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Posted 27 November 2010 - 06:41 AM

Here are the logs. Thanks.

Attached Files



#13 gringo_pr

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Posted 27 November 2010 - 01:11 PM

Hello

those reports look good. So it may not be malware that is causing your problems.

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic


"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • Log From ESET Online Scanner
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#14 arehm

arehm
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Posted 27 November 2010 - 01:47 PM

I've had it shutdown 2x so far during the online scan. Here are some Event Viewer System entries that seem to correlate time wise with one of the shutdowns. I'll keep trying for it.

Event Type: Information
Event Source: BROWSER
Event Category: None
Event ID: 8033
Date: 11/27/2010
Time: 12:39:47 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The browser has forced an election on network \Device\NetBT_Tcpip_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} because a master browser was stopped.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And Security Logs

Event Type: Failure Audit
Event Source: Security
Event Category: Policy Change
Event ID: 615
Date: 11/27/2010
Time: 12:41:41 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: AARON-LAPTOP
Description:
IPSec Services: IPSec Services failed to get the complete list of network interfaces on the machine. This can be a potential security hazard to the machine since some of the network interfaces may not get the protection as desired by the applied IPSec filters. Please run IPSec monitor snap-in to further diagnose the problem.



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Policy Change
Event ID: 858
Date: 11/27/2010
Time: 12:41:42 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Windows Firewall group policy settings have been applied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Account Logon
Event ID: 680
Date: 11/27/2010
Time: 12:41:50 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: Jessica
Source Workstation: AARON-LAPTOP
Error Code: 0x0


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Successful Logon:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x3949A2)
Logon Type: 2
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: AARON-LAPTOP
Logon GUID: -

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Privilege Use
Event ID: 576
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Special privileges assigned to new logon:
User Name:
Domain:
Logon ID: (0x0,0x3949A2)
Privileges: SeChangeNotifyPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 538
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
User Logoff:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x3949A2)
Logon Type: 2


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Account Logon
Event ID: 680
Date: 11/27/2010
Time: 12:41:51 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: Jessica
Source Workstation: AARON-LAPTOP
Error Code: 0x0


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Successful Logon:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x394B70)
Logon Type: 2
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: AARON-LAPTOP
Logon GUID: -

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Privilege Use
Event ID: 576
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Special privileges assigned to new logon:
User Name:
Domain:
Logon ID: (0x0,0x394B70)
Privileges: SeChangeNotifyPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 538
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
User Logoff:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x394B70)
Logon Type: 2


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Policy Change
Event ID: 858
Date: 11/27/2010
Time: 12:41:51 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Windows Firewall group policy settings have been applied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.












Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4202
Date: 11/27/2010
Time: 12:39:47 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The system detected that network adapter \DEVICE\TCPIP_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 6a 10 00 40 ....j..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4201
Date: 11/27/2010
Time: 12:39:52 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The system detected that network adapter \DEVICE\TCPIP_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} was connected to the network, and has initiated normal operation over the network adapter.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 69 10 00 40 ....i..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

#15 arehm

arehm
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Posted 27 November 2010 - 02:00 PM

I've had it shutdown 2x so far during the online scan. Here are some Event Viewer System entries that seem to correlate time wise with one of the shutdowns. I'll keep trying for it.

Event Type: Information
Event Source: BROWSER
Event Category: None
Event ID: 8033
Date: 11/27/2010
Time: 12:39:47 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The browser has forced an election on network \Device\NetBT_Tcpip_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} because a master browser was stopped.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And Security Logs

Event Type: Failure Audit
Event Source: Security
Event Category: Policy Change
Event ID: 615
Date: 11/27/2010
Time: 12:41:41 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: AARON-LAPTOP
Description:
IPSec Services: IPSec Services failed to get the complete list of network interfaces on the machine. This can be a potential security hazard to the machine since some of the network interfaces may not get the protection as desired by the applied IPSec filters. Please run IPSec monitor snap-in to further diagnose the problem.



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Policy Change
Event ID: 858
Date: 11/27/2010
Time: 12:41:42 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Windows Firewall group policy settings have been applied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Account Logon
Event ID: 680
Date: 11/27/2010
Time: 12:41:50 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: Jessica
Source Workstation: AARON-LAPTOP
Error Code: 0x0


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Successful Logon:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x3949A2)
Logon Type: 2
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: AARON-LAPTOP
Logon GUID: -

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Privilege Use
Event ID: 576
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Special privileges assigned to new logon:
User Name:
Domain:
Logon ID: (0x0,0x3949A2)
Privileges: SeChangeNotifyPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 538
Date: 11/27/2010
Time: 12:41:50 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
User Logoff:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x3949A2)
Logon Type: 2


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Account Logon
Event ID: 680
Date: 11/27/2010
Time: 12:41:51 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: Jessica
Source Workstation: AARON-LAPTOP
Error Code: 0x0


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Successful Logon:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x394B70)
Logon Type: 2
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: AARON-LAPTOP
Logon GUID: -

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Privilege Use
Event ID: 576
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
Special privileges assigned to new logon:
User Name:
Domain:
Logon ID: (0x0,0x394B70)
Privileges: SeChangeNotifyPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 538
Date: 11/27/2010
Time: 12:41:51 PM
User: AARON-LAPTOP\Jessica
Computer: AARON-LAPTOP
Description:
User Logoff:
User Name: Jessica
Domain: AARON-LAPTOP
Logon ID: (0x0,0x394B70)
Logon Type: 2


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Success Audit
Event Source: Security
Event Category: Policy Change
Event ID: 858
Date: 11/27/2010
Time: 12:41:51 PM
User: NT AUTHORITY\SYSTEM
Computer: AARON-LAPTOP
Description:
Windows Firewall group policy settings have been applied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.












Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4202
Date: 11/27/2010
Time: 12:39:47 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The system detected that network adapter \DEVICE\TCPIP_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 6a 10 00 40 ....j..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4201
Date: 11/27/2010
Time: 12:39:52 PM
User: N/A
Computer: AARON-LAPTOP
Description:
The system detected that network adapter \DEVICE\TCPIP_{8EDE096E-B2F2-41AB-BE67-2C8397F2A7E0} was connected to the network, and has initiated normal operation over the network adapter.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 69 10 00 40 ....i..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Awesome double post due to the shutdown and my browser staying where it was and it looking like it never submitted! Yay me!




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