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MSOBDL.DLL causing Malwarebytes to Freeze


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#1 WMAIAS

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Posted 08 November 2010 - 04:28 PM

Hi,

I am trying to run Malwarebytes Anti-Malware & it keeps freezing on the following file. C:\WINDOWS\System32\oobe\msobdl.dll. I have tried unsuccessfully to run Malwarebytes, but it has frozen at least 10 times on this same file every time. I tried renaming the MSOBDL.DLL file to MSOBDLTEMP.DLL thinking that might help, but it just created another one. Any idea what I can do to get Malwarebytes to run to completion? So far I have found that there are 4 infections on the computer I am scanning, but since I can't get past the file freeze I can not remove them, nor can I see if there is anything else infecting the computer.


Thanks so much!

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#2 quietman7

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Posted 09 November 2010 - 02:09 PM

Are you trying to do a Quick Scan or a Full Scan? Malwarebytes Anti-Malware is designed to remove malware as effectively with a Quick Scan as it will with a Full Scan which takes much longer to complete.

Msobdl.dll is a Microsoft file.


If you cannot run Malwarebytes Anti-Malware or complete a scan in normal mode, then try performing a Quick Scan in "safe mode".

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM but sometimes there is no alternative but to do a safe mode scan. If that is the case, after completing a safe mode scan, reboot normally, update the database definitions through the program's interface (preferable method) and try rescanning again.
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#3 WMAIAS

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Posted 10 November 2010 - 04:25 PM

Got it working. Thanks so much for your help!

#4 quietman7

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Posted 10 November 2010 - 05:00 PM

You're welcome. :thumbup2:
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