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Browser redirect malware & wrong 'Windows' button displayed


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2 replies to this topic

#1 branchout

branchout

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Posted 08 November 2010 - 07:03 AM

My computer has been infected with malware which redirects search engine searches to random sites, including other search engines.

I tried to run Malwarebytes but I could not connect to the internet to get updates. I uninstalled MBAM and tried to reinstall it but could not connect to the website. I downloaded a copy onto a memory stick and tried to run it from there but I get error messages (I have screen shots but can't work out how to attach them to this post).

I have tried to run multiple different versions of rkill but it only seems to block itself. One version identified some other files which it blocked (I've also got screen shots of the reports) but I still can't get MBAB to run. I also tried to download the SUPERAntiSpyware Free mentioned in one of the threads but again got an error message from iExplorer when I clicked the download button.

I also notice that the Windows button has changed from grey with black writing to a big green button with white writing.

I have followed the steps in Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Various reports attached.
Thank you in advance for your help.Attached File  DDS.txt   15.53KB   1 downloadsAttached File  malware_removal_log.txt   1.03KB   0 downloadsAttached File  ark.txt   104.07KB   0 downloadsAttached File  defogger_disable.log   484bytes   0 downloadsAttached File  Attach.txt   14.35KB   0 downloads

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#2 myrti

myrti

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Posted 15 November 2010 - 09:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    hlp.dat
    winlogon.exe
    wininit.exe
    explorer.exe
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

    Sillyberry


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Posted 27 December 2010 - 07:35 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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