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#1 latisa

latisa

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Posted 08 November 2010 - 12:20 AM

hello i was wondering if you could help me, every time i turn on my computer it is very slow and a symantec endpoint 'virus scan' window pops up and i am unable to close it. Also at the same time that this started happening my google searches would be redirected to random websites. I have been unable to to open Malwarebytes, and both hitman pro and avira have recognised that there is a virus but have been unable to remove it. Avira showws a message stating: 'HTML/Rce.Gen' found in file 'C:\ProgramData\Symantec\SRTSP\...\APQ90D8.tmp'.

thank you for your time

Edited by Orange Blossom, 08 November 2010 - 02:59 PM.
Move to AII for initial assistance. ~ OB


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