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New Dell Laptop Random Restart


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6 replies to this topic

#1 olufadi1

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Posted 07 November 2010 - 10:40 PM

Hello. I am new to these Forums. I was hoping you that I could find some help because Dell has been no help at all. I am on my 4th replacement laptop and they have all had the same issue. I have two issues. The random restarts talked about here. The computer will freeze and then screen flashes with lines and a whole bunch of colors and then shuts off.

Other times, it freezes, goes blank, then different portions of the screen will reappear and disappear. The laptop is inoperable at this point until I close it, wait for it to hibernate and then reopen it.

Any help is appreciated. Thank you!

http://speccy.piriform.com/results/cMEEBHKrwusTbRUgIISeLcl


==================================================
Dump File : 110710-16988-01.dmp
Crash Time : 11/7/2010 8:32:40 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`009b9c70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+126e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\110710-16988-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

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#2 Budapest

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Posted 07 November 2010 - 10:48 PM

Do you think the computer might be overheating?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Broni

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Posted 07 November 2010 - 10:49 PM

Dell has been no help at all. I am on my 4th replacement laptop and they have all had the same issue

Can you elaborate on this.
It sounds like something ridiculous.

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#4 olufadi1

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Posted 07 November 2010 - 11:11 PM

Do you think the computer might be overheating?


I am not sure. I haven't really noticed it getting to hot, but I will try and monitor it now.

Dell has been no help at all. I am on my 4th replacement laptop and they have all had the same issue

Can you elaborate on this.
It sounds like something ridiculous.


I am not sure how else to describe it. Let me try though.

So sometimes my computer will freeze for a second, flash, and then resume normal activity and I get this display driver failure error.
http://i48.tinypic.com/2rfeq91.png

Other times it freezes and flashes a screen like this:
http://media.photobucket.com/image/display%20driver%20failure/mijenkins93/PIC_0715.jpg
and then goes blank eventually shutting off.

Other times it will freeze, go blank. And then certain parts of the screen will return. Like I will see taskbar icons and the start menu button but then everything else is blank. Or the majority of the screen may appear but one little area is blank. Regardless, I can't really operate the computer until i close it, allow it to sleep, and then reopen it.

#5 Broni

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Posted 07 November 2010 - 11:14 PM

Actually, I was asking about your dealing with Dell.
What do you mean by 4th replacement?
Maybe, they should give you your money back and you buy some other brand?

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#6 olufadi1

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Posted 07 November 2010 - 11:16 PM

Oh ok. Yeah I just finished chatting with them. They offered me a full refund. I'd just rather solve the issue if its solvable though.

#7 Broni

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Posted 07 November 2010 - 11:18 PM

IMHO it'd be very unwise decision.
Grab the money and run!

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