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Windows Live Essentials 2011

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#1 Teka


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Posted 07 November 2010 - 10:11 PM

Hello! I downloaded Windows Essentials 2011 ( it came in as a Windows Update) it got installed. Nothing but problems..missing components in Messenger, Continually reconnecting..When reconnecting causes Windows hardware fail sound ( device failed to connect sound). I tried to repair..did not work. Tried to restore mky computer to earlier date.."failed to restore message" Uninstalled several times. reinstalled continues to have missing components and continues to show the message that MSG is trying to reconnect with the windows sound alert........I contacted Microsoft and they suggested I install Windows live 2011/security ( which is an anti virus..I have AVG 9. on my computer. So when I went to download Microsoft it said I should uninstall AVG. So I contacted AVG for help and they had me send them some files. They said they could fix the problem. Well I haven't heard from them since Thursday and it is now Sunday. I have sent several emails and no response. Not even there auto reply! So I need help . I must have some kind of virus. ( or something). I did look on the internet and it looks like other people are having trouble with Windows Live 2011 also. But couldn't find any help. Thanks to anyone that can help......

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#2 quietman7


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Posted 08 November 2010 - 03:13 PM

The correct way to remove AVG 2011 is through its program folder via Start > All Programs or by using Add/Remove Programs / Programs and Features in Vista/Windows 7.

If for some reason the AVG uninstall failed using the normal method of Add/Remove, download and run the latest AVG installation file as described here. As noted on that page, do not use the AVG Removal tool which is intended for versions prior to 2011. When the AVG Installer windows appears choose the option to Remove and click Continue to allow the AVG 2011 uninstaller to run. Restart the computer when done.

As a last resort you can use the uninstall/cleanup utility (AVG Remover) provided in AVG 2011+9.0+8.x Uninstall/Re-Install Instructions. After restarting and removing the folders, stop where instructed to Stop here if not re-installing.

AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.

AVG Download Tools: AVG Remover

IMPORTANT NOTE: Before removing your existing anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with. After doing that, disconnect from the Internet, uninstall your current anti-virus, reboot and then install the replacement. Reboot again to ensure it is working properly before reconnecting to the Internet.

Edited by quietman7, 08 November 2010 - 03:15 PM.

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