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MS Office program error popups upon start of XP machine


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#1 princess1221792003

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Posted 07 November 2010 - 09:38 PM

Other than running slow cause its an older computer and could use some help getting it back "up to spead"

Virus Scans show no infections....

Upon start up one of a few things happens:
Starts normaly (YEAH)

MS Word says the template "normal" was changed - do you want to save? I say NO - it ask if sure - and then opens MS Word

MS Excell and or MS Powerpoint pop up boxes saying error occured - report it? I have said no and said yes - either way it happens again

Thanks for the help.

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#2 noknojon

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Posted 07 November 2010 - 11:30 PM

Hi -
Have you run a Disk Check for a while - This is often a quick way to make sure that all is OK -
The directions for this are listed below -
Run a Disk Check on your C: drive in Windows XP:
  • Click Start and open My Computer
  • Right-click on C: and select Properties
  • Click on the Tools tab
  • Under Error-checking click the Check Now... button
  • Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  • When the message box pops up, click the Schedule disk check button and restart your computer
  • Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
Thank You -

#3 hamluis

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Posted 08 November 2010 - 06:26 AM

I would uninstall whatever version of MS Office you have...then reinstall it and also install any updates/SPs which need to be installed.

After that...Microsoft Update.

Louis

#4 princess1221792003

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Posted 08 November 2010 - 10:12 AM

Trying disk check now....

#5 dc3

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Posted 08 November 2010 - 10:21 AM

I agree with Louis, I would uninstall the office and reinstall it. This would take care of that problem, and then we can look at any other problems without this adding to the confusion.

Doing a chkdsk C: /r may help with what ever other problems you are experiencing.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 princess1221792003

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Posted 08 November 2010 - 11:09 AM

As soon as I find the disk to reinstall, I will try that as well!

#7 dc3

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Posted 08 November 2010 - 11:30 AM

Let us know what the outcome is. :thumbup2:

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#8 cryptodan

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Posted 08 November 2010 - 02:33 PM

How do I fix a corrupted normal.dot file?

#9 dc3

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Posted 08 November 2010 - 05:11 PM

Would you care to explain?

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#10 princess1221792003

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Posted 08 November 2010 - 08:25 PM

Would you care to explain?

Me? Explain what?

Disk Check didn't solve the issue.

Have not found the disk to try reloading Office....

#11 dc3

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Posted 08 November 2010 - 08:50 PM

My apologies. I was hoping that crytodan would explain why they had made their suggestion so that we would all understand. :thumbup2:

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#12 princess1221792003

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Posted 08 November 2010 - 08:55 PM

Thanks. My first look to find the disk to reinstall office turned up nothing. I hope they were not lost in the move....

#13 cryptodan

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Posted 08 November 2010 - 09:33 PM

MS Word says the template "normal" was changed - do you want to save? I say NO - it ask if sure - and then opens MS Word




How do I fix a corrupted normal.dot file?



My apologies. I was hoping that crytodan would explain why they had made their suggestion so that we would all understand. :thumbup2:


Here is what is in that link:

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Quit all instances of Word, including WordMail.
2. Click Start, clickFind, and then click Files or Folders.
3. In the Named box, type the global template name for your version of Word.
4. In the Look In box, select your local hard disk drive (or an alternate user template location if you are running Word from a network server).
5. Click Find Now to search for the file.
6. For each occurrence of global template that appears in the Find dialog box, right-click the file and then click Rename. Give the file a new name, such as OldNormal.dot or Normal-1.dot.
7. Minimize the Find dialog box.
8. Restart your automation client to start Word.



#14 dc3

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Posted 09 November 2010 - 01:26 AM

Thank you crytodan. :thumbup2:

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#15 cryptodan

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Posted 09 November 2010 - 01:28 AM

You are welcome, and I hope that fixes the normal.dot file issue. If it does then more than likely it will fix the other issues as well.




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