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why can't I get any help


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2 replies to this topic

#1 Justinscars

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Posted 07 November 2010 - 09:01 PM

i have made several post to this page and I have not recived any help. I recently went through the post made by other users and post that are mort recent than mine. Pleae tell me if I am doing somthing wrong or is this site just wanting me to go nuts? I woiuld apprichiate some kind of help!

here is the origanal post

http://www.bleepingcomputer.com/forums/topic358834.html/page__p__2005501__fromsearch__1#entry2005501

thanks

Edited by Justinscars, 07 November 2010 - 09:05 PM.


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#2 Orange Blossom

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Posted 07 November 2010 - 11:12 PM

Hello,

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 350 unanswered topics, the oldest dated Oct. 31, 2010 at 3:05 pm Eastern Standard Time in the U.S.A. Your log topic is dated Nov. 5, 2010 at 11:16 p.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 07 November 2010 - 11:23 PM

Closed this as it contains no logs and is basically this topic in AII.

http://www.bleepingcomputer.com/forums/topic359206.html/page__pid__2008194#entry2008194
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