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virus surprise.exe log


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#1 tsha85

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Posted 07 November 2010 - 11:04 AM

i have been infected with surprise.exe afer opening the named email, I have run a number of antimalware programs as advised by a moderator but i am still constantly being redirected, and my laptop is now running extremely slow ..freezing at the startup just after ive entered my password and freezing randomly during use, also i am no longer able to use google chrome as the message "unresponsive page"-"kill or wait" appears. i have now been advised to run the following checks which are posted and attached below. i appreciate any help and time taken to resolve this issue x tsha:

for some reason it is not allowing me to post the dds.txt, is there any reason why this would happen? i have attached the attach txt, and ark.txt,

Merged posts removing redundant attachments. ~ OB

Attached Files


Edited by Orange Blossom, 07 November 2010 - 01:24 PM.


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#2 Noviciate

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Posted 07 November 2010 - 03:19 PM

Good evening. :)

Take a trip to this webpage for download links and instructions for running Combofix by sUBs.*
  • Please be aware that this tool may require the PC to be rebooted so close any programs you have open before you start.
  • When CF has finished, it will produce a log - C:\ComboFix.txt - copy and paste it into your next reply.
  • Let me know how the PC is behaving.
* There are two points to note from the instructions page:

1) The Recovery Console.

It is recommended that you install this as, in certain circumstances, it may be the difference between a successful repair and a reformat. If you are uncertain as to whether or not you already have the Recovery Console installed, simply run CF and it will prompt you if it does not detect it.
CF will complete some, but not all, of it's removal tasks without the installation of the Console so, should you choose not to allow the installation, you may not get the results you hoped for.

2) Disabling your Anti-Virus.

CF has been the victim of false-positive detections on occasion and a resident AV may incorrectly identify and delete part of the tool which won't do it much good. If you don't disable your AV, you may not get the results you hoped for either.

So long, and thanks for all the fish.

 

 


#3 Noviciate

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Posted 16 November 2010 - 06:44 PM

As there has been no reply for a considerable amount of time this thread is now closed.

So long, and thanks for all the fish.

 

 





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