Hello, i think i have a redirect virus

hello and thank you in advance for your help.

i have a serious redirect issue.

and my email keeps getting hijacked and sends spam to my contacts.("fixed" by changing password")

running w/ windows xp home, service pac3, internet explorer8. im only able to stay on this site long enough because i just installed safari and it allows me to stay on long enough without being redirected to random sites.

system restore will not work

malwarbyes,superantispy, and a few others will not run normal or in safe mode.
adaware will run in normal or safemode, but finds only cookies see report following description of errors.

error messages:
1.) svhost.exe - application errors the isntruction at "0x001ae" recieved memory at 0x0000000" the memory could not be written

2.)spooler subsytem app has encountered a problem

not sure if this helps, i cant make heads or tails of it, but here is a hijack this log and adaware log.

hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:23:02 PM, on 11/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.5.0_10\bin\jucheck.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Documents and Settings\Toshiba1\Local Settings\Temporary Internet Files\Content.IE5\5IGMCH04\HijackThis[1].exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Toshiba1\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Web-Based Email Tools - http://email10.secureserver.net/Download.CAB
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} (Image Uploader Control) - http://www.ritzpix.com/net/Uploader/LPUploader57.cab
O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://talk321communications.webex.com/client/T27L/webex/ieatgpc.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/html - {e9152eb6-9e3a-496f-ac9c-3392a94e1a73} - C:\WINDOWS\msv1_0.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: COM+ System Applications (COMSystemApp) - Unknown owner - C:\WINDOWS\dllhost.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 8659 bytes


xxxxxxxxxxxxxxxxxxxxXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

adaware log:


Logfile created: 11/6/2010 18:09:55
Ad-Aware version: 8.3.5
Extended engine: 3
Extended engine version: 3.1.2770
User performing scan: Toshiba1

*********************** Definitions database information ***********************
Lavasoft definition file: 150.147
Genotype definition file version: 2010/11/03 13:46:28
Extended engine definition file: 7221.0

******************************** Scan results: *********************************
Scan profile name: Smart Scan (ID: smart)
Objects scanned: 16128
Objects detected: 1


Type Detected
==========================
Processes.......: 0
Registry entries: 0
Hostfile entries: 0
Files...........: 0
Folders.........: 0
LSPs............: 0
Cookies.........: 1
Browser hijacks.: 0
MRU objects.....: 0



Removed items:
Description: www.new* Family Name: Cookies Engine: 1 Clean status: Success Item ID: 409109 Family ID: 0

Scan and cleaning complete: Finished correctly after 919 seconds

*********************************** Settings ***********************************

Scan profile:
ID: smart, enabled:1, value: Smart Scan
ID: folderstoscan, enabled:1, value:
ID: useantivirus, enabled:1, value: true
ID: sections, enabled:1
ID: scancriticalareas, enabled:1, value: true
ID: scanrunningapps, enabled:1, value: true
ID: scanregistry, enabled:1, value: true
ID: scanlsp, enabled:1, value: true
ID: scanads, enabled:1, value: false
ID: scanhostsfile, enabled:1, value: false
ID: scanmru, enabled:1, value: false
ID: scanbrowserhijacks, enabled:1, value: true
ID: scantrackingcookies, enabled:1, value: true
ID: closebrowsers, enabled:1, value: false
ID: filescanningoptions, enabled:1
ID: archives, enabled:1, value: false
ID: onlyexecutables, enabled:1, value: true
ID: skiplargerthan, enabled:1, value: 20480
ID: scanrootkits, enabled:1, value: true
ID: rootkitlevel, enabled:1, value: mild, domain: medium,mild,strict
ID: usespywareheuristics, enabled:1, value: true

Scan global:
ID: global, enabled:1
ID: addtocontextmenu, enabled:1, value: true
ID: playsoundoninfection, enabled:1, value: false
ID: soundfile, enabled:0, value: N/A

Scheduled scan settings:
<Empty>

Update settings:
ID: updates, enabled:1
ID: launchthreatworksafterscan, enabled:1, value: silently, domain: normal,off,silently
ID: deffiles, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall
ID: licenseandinfo, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall
ID: schedules, enabled:1, value: true
ID: updatedaily1, enabled:1, value: Daily 1
ID: time, enabled:1, value: Thu Oct 07 23:13:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily2, enabled:1, value: Daily 2
ID: time, enabled:1, value: Thu Oct 07 05:13:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily3, enabled:1, value: Daily 3
ID: time, enabled:1, value: Thu Oct 07 11:13:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily4, enabled:1, value: Daily 4
ID: time, enabled:1, value: Thu Oct 07 17:13:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updateweekly1, enabled:1, value: Weekly
ID: time, enabled:1, value: Thu Oct 07 23:13:00 2010
ID: frequency, enabled:1, value: weekly, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: true
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: true
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false

Appearance settings:
ID: appearance, enabled:1
ID: skin, enabled:1, value: default.egl, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Resource
ID: showtrayicon, enabled:1, value: true
ID: autoentertainmentmode, enabled:1, value: true
ID: guimode, enabled:1, value: mode_simple, domain: mode_advanced,mode_simple
ID: language, enabled:1, value: en, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Language

Realtime protection settings:
ID: realtime, enabled:1
ID: infomessages, enabled:1, value: onlyimportant, domain: display,dontnotify,onlyimportant
ID: layers, enabled:1
ID: useantivirus, enabled:1, value: true
ID: usespywareheuristics, enabled:1, value: true
ID: modules, enabled:1
ID: processprotection, enabled:0, value: true
ID: onaccessprotection, enabled:0, value: true
ID: registryprotection, enabled:0, value: true
ID: networkprotection, enabled:0, value: true


****************************** System information ******************************
Computer name: TOSHIBA
Processor name: Intel® Pentium® M processor 1.73GHz
Processor identifier: x86 Family 6 Model 13 Stepping 8
Processor speed: ~1729MHZ
Raw info: processorarchitecture 0, processortype 586, processorlevel 6, processor revision 3336, number of processors 1, processor features: [MMX,SSE,SSE2]
Physical memory available: 716242944 bytes
Physical memory total: 1063698432 bytes
Virtual memory available: 1875472384 bytes
Virtual memory total: 2147352576 bytes
Memory load: 32%
Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Windows startup mode:

Running processes:
PID: 164 name: \SystemRoot\System32\smss.exe owner: SYSTEM domain: NT AUTHORITY
PID: 220 name: \??\C:\WINDOWS\system32\csrss.exe owner: SYSTEM domain: NT AUTHORITY
PID: 244 name: \??\C:\WINDOWS\system32\winlogon.exe owner: SYSTEM domain: NT AUTHORITY
PID: 288 name: C:\WINDOWS\system32\services.exe owner: SYSTEM domain: NT AUTHORITY
PID: 300 name: C:\WINDOWS\system32\lsass.exe owner: SYSTEM domain: NT AUTHORITY
PID: 456 name: C:\WINDOWS\system32\svchost.exe owner: SYSTEM domain: NT AUTHORITY
PID: 516 name: C:\WINDOWS\system32\svchost.exe owner: NETWORK SERVICE domain: NT AUTHORITY
PID: 580 name: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe owner: SYSTEM domain: NT AUTHORITY
PID: 732 name: C:\WINDOWS\Explorer.EXE owner: Toshiba1 domain: TOSHIBA
PID: 880 name: C:\WINDOWS\System32\wbem\unsecapp.exe owner: SYSTEM domain: NT AUTHORITY
PID: 1364 name: C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe owner: Toshiba1 domain: TOSHIBA
PID: 1496 name: C:\WINDOWS\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY

Startup items:
Name: HP Software Update
imagepath: "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
Name: Adobe Reader Speed Launcher
imagepath: "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Name: Adobe ARM
imagepath: "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Name: SunJavaUpdateSched
imagepath: "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
Name: QuickTime Task
imagepath: "C:\Program Files\QuickTime\qttask.exe" -atboottime
Name: iTunesHelper
imagepath: "C:\Program Files\iTunes\iTunesHelper.exe"
Name: Malwarebytes' Anti-Malware
imagepath: C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
Name: PostBootReminder
imagepath: {7849596a-48ea-486e-8937-a2a3009f31a9}
Name: CDBurn
imagepath: {fbeb8a05-beee-4442-804e-409d6c4515e9}
Name: WebCheck
imagepath: {E6FB5E20-DE35-11CF-9C87-00AA005127ED}
Name: SysTray
imagepath: {35CEC8A3-2BE6-11D2-8773-92E220524153}
Name: {438755C2-A8BA-11D1-B96B-00A0C90312E1}
imagepath: Browseui preloader
Name: {8C7461EF-2B13-11d2-BE35-3078302C2030}
imagepath: Component Categories cache daemon
Name:
location: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Acrobat Assistant.lnk
imagepath: C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
Name:
imagepath: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\desktop.ini
Name:
location: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
imagepath: C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

Bootexecute items:
Name:
imagepath: autocheck autochk *
Name:
imagepath: lsdelete

Running services:
Name: DcomLaunch
displayname: DCOM Server Process Launcher
Name: Eventlog
displayname: Event Log
Name: helpsvc
displayname: Help and Support
Name: Lavasoft Ad-Aware Service
displayname: Lavasoft Ad-Aware Service
Name: PlugPlay
displayname: Plug and Play
Name: RpcSs
displayname: Remote Procedure Call (RPC)


xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

any help would be appreciated, please let me know what other info would be needed, i tried to post all the symptoms.

just got redirected to:

hxxp://results.google-analytics.com/

hope this helps

Deactivate link and merge posts. ~ OB

hello, i can add a new symptom....my computer does not allow me to enter this site(bleeping computer).
neither from safari or IE.
in desperation i downloaded kapersky and ran it.
it found:
ROOTKIT.WIN32.TDSS.D
WORM.WIN32.AUTORUN.DMS

any ideas?
thank you in advance

EDIT: Posts merged ~BP

Edited by Budapest, 10 November 2010 - 01:10 AM.

Hello ,
And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Please download OTL from one of the following mirrors:
  • This is THE Mirror
• Save it to your desktop.
• Double click on the icon on your desktop.
• Click the "Scan All Users" checkbox.
• Push the Quick Scan button.
• Two reports will open, copy and paste them in a reply here:
  • OTListIt.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.

• extract RKUnhooker to your desktop
  Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
  you can get a free one from here - http://www.7-zip.org/

• Now double-click on RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan.
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
• Wait till the scanner has finished and then click File, Save Report.
• Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

• A detailed description of your problems
• A new OTL log (don't forget extra.txt)
• RKU log

Thanks and again sorry for the delay.

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.