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wldlog.dll missing


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19 replies to this topic

#1 Mitchelll

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Posted 06 November 2010 - 05:52 PM

Hello again,

I tried installing Windows Live Messenger, and it said I already had it installed. I searched everywhere and couldn't find any traces. After researching my problem, i found and downloaded a program called "zapmessenger" and opened the .exe (it is suppose to remove all traces of windows live messenger). So I used that program and then was able to attempt to install windows live messenger(this time it didn't say it was already installed in my computer- so i thought the program worked). But after installing it i tried to open Windows Messenger but it said that "wldlog.dll" file was missing.

Since then I have tried to System Restore my computer to a previous date- but that failed due to an "unknown cause"

I also used ZapMessenger again and then tried reinstalling with no success. Doing more research I think its a registry problem. I don't know what to do- I just really need to use Windows Live Messenger.

Help will be much appreciated.

thanks,
Mitchell

Edited by hamluis, 06 November 2010 - 07:26 PM.
Moved from Am I Infected to Web Browsing/Email ~ Hamluis.


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#2 hamluis

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Posted 06 November 2010 - 07:24 PM

What version of Windows are you running?

Louis

#3 Mitchelll

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Posted 06 November 2010 - 07:32 PM

Windows Vista Home

#4 Broni

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Posted 06 November 2010 - 08:38 PM

Try here: http://blog.meidianto.com/tag/wldlog-dll/

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#5 Mitchelll

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Posted 06 November 2010 - 08:52 PM

No success. His instructions are invalid.

#6 Broni

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Posted 06 November 2010 - 09:04 PM

Elaborate, please.

On a side note...judging from Google hits, regarding problems with very same file, it looks like another "great" MS product.

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#7 Mitchelll

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Posted 06 November 2010 - 09:09 PM

"On a side note...judging from Google hits, regarding problems with very same file, it looks like another "great" MS product." - LOL, would have to agree with you on that one.

"Elaborate, please." - "...It seems the new Windows Live has grouped the wldcore.dll and wldlog.dll (used by Messenger, Contacts and Mail) to a folder c:\Program Files\Windows Live\Shared ... The solution was simply copy paste those 2 files wldcore.dll and wldlog.dll from c:\Program Files\Windows Live\Shared" - I do not have the folder "Shared" and can NOT find the files listed and his screenshot pictures do not match up with my screen.

#8 Broni

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Posted 06 November 2010 - 09:14 PM

i tried to open Windows Messenger but it said that "wldlog.dll" file was missing.

Can you post EXACT message?

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    wldlog.dll
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#9 Mitchelll

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Posted 06 November 2010 - 09:22 PM

"Can you post EXACT message?" - Certainly; "The application has failed to start because wldlog.dll was not found. Re-installing the application may fix this problem". Then I hit Ok- and it then says: Windows Live Messenger has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [ Close Program ].

"Please post this log in your next reply." - As requested:
SystemLook 04.09.10 by jpshortstuff
Log created at 21:16 on 06/11/2010 by Mitch
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== filefind ==========

Searching for "wldlog.dll"
No files found.

-= EOF =-

#10 Broni

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Posted 06 November 2010 - 09:25 PM

Do you have 64-bit Windows, or 32-bit?

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#11 Mitchelll

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Posted 06 November 2010 - 09:28 PM

"Do you have 64-bit Windows, or 32-bit?" - My apologies; I goofed and forgot am using 64bit. As requested:

SystemLook 04.09.10 by jpshortstuff
Log created at 21:28 on 06/11/2010 by Mitch
Administrator - Elevation successful

========== filefind ==========

Searching for "wldlog.dll"
No files found.

-= EOF =-

Edited by Mitchelll, 06 November 2010 - 09:29 PM.


#12 Broni

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Posted 06 November 2010 - 09:32 PM

Surely, the file is missing.
I'm not sure, what to advice you at this point.
It looks rather clearly, that the installation process doesn't install necessary file.

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#13 Mitchelll

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Posted 06 November 2010 - 09:34 PM

yeah- it's very strange.. do you have any ideas as to why this may be happening? or any advice as what to do now? Could it be malware related?

#14 Broni

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Posted 06 November 2010 - 09:39 PM

I'd love to help you out, but I have no new ideas :(

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#15 Mitchelll

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Posted 06 November 2010 - 09:45 PM

Okay, i appreciate your efforts. Should I be moved to the malware section? or stay here for someone else? or im just s.o.l.

thanks again
mitchell




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