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Computer locks up after startup


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5 replies to this topic

#1 Jesse2

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Posted 06 November 2010 - 04:13 PM

Sorry if this is in the wrong section, I wasn't exactly sure where to post it.

Specs:

Dell Studio XPS 1640
Intel Core2Duo CPU P8700 @ 2.53 GHz
4GB RAM
64-bit
I use McAfee Total protection, I recently updated it, (about 1 month ago I think)

I keep almost nothing on my startup (save for the necessary applications of course) and have very few icons on my desktop.

For the past couple days I've been having trouble with my computer, it started randomly one day while I was watching a video on my computer (not streaming). The computer just froze up and I was unable to close any of the applications, and when I tried to open the task manager the screen would go black and I would receive an error message that said: "Failed: security application". After pressing OK it would send me back to my frozen desktop. I finally performed a manual shutdown and gave it a break, at the time I was under the impression that it just overheated and needed to cool down. The next day I started it up and after loading windows as soon as I tried to open ANY application I would encounter the same lockup. I could not close the windows and was forced to do another manual shutdown. I finally started up and ran it in safe mode and ran a Maleware Bytes scan, which found several trojans, I deleted these thinking they were the problem, I also ran a McAfee scan just to be safe and it found nothing. I tried running windows normally again to no avail, I went back into safe mode and downloaded Spybot - Search and Destroy and ran a scan, and as you might guess, it did nothing to solve my problem. I was experiencing the google redirect virus shortly before this happened and was struggling to get rid of it.

Thanks in advance for your help!

(I will run hijackthis and post a log shortly after posting this)

Hijackthis Log is attached

Attached Files


Edited by hamluis, 06 November 2010 - 08:12 PM.
Merged attachment with original post, moved from Internal Hardware to Malware Removal Logs ~ Hamluis.


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#2 Elise

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Posted 14 November 2010 - 07:05 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Jesse2

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Posted 14 November 2010 - 12:05 PM

I am unable to submit another log because unfortunately my HDD has now crashed. My HDD was a Seagate Momentus 7200.4. I am using another computer to access information online. I'm not sure what caused the crash but am somewhat suspicious that a virus is to blame. My computer will run the BIOS and attempt to initialize the OS, but it is unable to do so and says that there are no OS files on the disk. I have attempted a repair of the OS using the OS CD that I received when I bought my computer and was able to determine that the rest of my files are still on the HDD and that the problem is in the start-up. I attempted to repair the start-up but was unsuccessful. At this point I am of the impression that my best bet is to attempt to salvage any remaining information still on the HDD using a burnable copy of puppy Linux and an external drive and buy a new internal HDD. I am very reluctant to do this because obviously it will cost me some money. Thank you for replying to my post and if you have any further insight to my problem or my proposed solution please let me know.

Thanks again!

#4 Elise

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Posted 14 November 2010 - 02:32 PM

Hi, did you run a Startup Repair from the Vista disk?

If so, let me know until what point the boot process goes. Do you still see the Vista splash screen? Does tapping F8 bring up the Advanced boot options menu?

What is the exact error message you get?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Jesse2

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Posted 15 November 2010 - 09:10 AM

Yes, I ran the start-up repair from the Vista OS disk. When attempting to repair the start-up it says "Failed: could not save start-up changes." I have since replaced my Seagate Momentus 7400.4 HDD with an Intel X25-M SSD and reinstalled Windows. This has worked incredibly well and my computer is twice or possibly three times faster than it ever was. My previous hard drive was making noises that led me to believe that one of the spindles was malfunctioning. If you still think that there is another issue please let me know, but at the moment my computer is running well.

Thanks for your help!

#6 Elise

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Posted 15 November 2010 - 10:12 AM

The fact that the disk made noises is a clear indication that it was indeed a hardware problem. I'm glad to hear you got this fixed. :)

I will now close this topic. If you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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