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suprise.exe virus...is there ANYONE!!!! who can help


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9 replies to this topic

#1 tsha85

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Posted 06 November 2010 - 10:09 AM

i have opened supprise.exe virus in an email. please help if u can..it is not being detected by any antimalware/spyware. but is slowly destroying my laptop. what else can i do??

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#2 Sightless

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Posted 06 November 2010 - 10:34 AM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
For a complete visual tutorial of MBAM, see http://thespykiller.co.uk/index.php/topic,5946.0.html

Please include the following in your reply:
MBAM log

#3 coles1mom

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Posted 06 November 2010 - 11:08 AM

Hello tsha85,

It would help if the mods knew what antimalware tools you have used, what your OS is: XP, Vista. Service pack(s) installed?

http://www.bleepingcomputer.com/forums/topic357373.html/page__p__1995648__hl__suprise__fromsearch__1#entry1995648

#4 Sightless

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Posted 06 November 2010 - 11:10 AM

Hello tsha85,

It would help if the mods knew what antimalware tools you have used, what your OS is: XP, Vista. Service pack(s) installed?

http://www.bleepingcomputer.com/forums/topic357373.html/page__p__1995648__hl__suprise__fromsearch__1#entry1995648


I didn't even notice the many posts. Thanks for pointing that out, I'll notify a mod :)

#5 tsha85

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Posted 06 November 2010 - 12:39 PM

hi...thanks for helpin,

i have already run this mbam previously, and it dectected a few things which hav been removed already , i am currently running this scan again and will post below, wen i use the superanti spyware it tends to find hundreds of adware cookies, im not sure what else to do:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5062

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

06/11/2010 17:32:49
mbam-log-2010-11-06 (17-32-49).txt

Scan type: Quick scan
Objects scanned: 139488
Time elapsed: 14 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 coles1mom

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Posted 06 November 2010 - 01:08 PM

Have you tried the free ESET online scanner?

#7 tsha85

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Posted 06 November 2010 - 01:17 PM

yh i have ....nothing found :'(

#8 coles1mom

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Posted 06 November 2010 - 04:01 PM

Good Evening tsha85,

Sounds like you need to move on to http://www.bleepingcomputer.com/forums/topic34773.html Start at step 6. It will take a few days but you will get help. Be sure to subscribe to your topic and check for a reply daily.

#9 tsha85

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Posted 07 November 2010 - 08:11 AM

YOUR HELP IS MUCH APPRECIATED ;)

#10 Elise

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Posted 07 November 2010 - 11:15 AM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

regards, Elise


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