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Blue Screen of Death


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#1 dragonthrone

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Posted 06 November 2010 - 07:14 AM

My laptop model is ASUS A42JK, windows 7. Have been getting this problem even since I got this laptop 2 months ago.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFF8C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002EEBE3F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110110-18486-01.dmp
C:\Users\CYQ\AppData\Local\Temp\WER-38688-0.sysdata.xml

Read our privacy statement online:
go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have add this file to attachment, just in case, here is the link from megaupload:
www.megaupload.com/?d=N6X7H9VV

Thanks for your help.

Edited by dragonthrone, 06 November 2010 - 07:24 AM.


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#2 dragonthrone

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Posted 06 November 2010 - 07:15 AM

I have also run bluescreenview and this is what I get. also run memtest86+ and got 0 error.

==================================================
Dump File : 110110-18486-01.dmp
Crash Time : 1/11/2010 7:15:06 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`ffffff8c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02eebe3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\110110-18486-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 103110-332952-01.dmp
Crash Time : 31/10/2010 3:02:47 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : 00000100`00000800
Parameter 3 : 00000000`00000008
Parameter 4 : 00000100`00000800
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\103110-332952-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#3 keyboardNinja

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Posted 06 November 2010 - 10:57 AM

Please Publish a Snapshot using Speccy.

This will get us started diagnosing your problem.
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#4 dragonthrone

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Posted 06 November 2010 - 12:52 PM

Here it is.

Attached Files



#5 keyboardNinja

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Posted 06 November 2010 - 01:10 PM

You obviously did not read the tutorial. I asked you to publish a snapshot, not post a screenshot.

This is what a Speccy snapshot looks like: http://speccy.piriform.com/results/1PHJBDGD6GLIW7f3V63cyPJ

I'm sorry for chiding you, but a screenshot is not detailed enough for our purposes.

Please follow the tutorial and provide the link to your snapshot.
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#6 dragonthrone

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Posted 06 November 2010 - 01:49 PM

Oops, here it is.

http://speccy.piriform.com/results/QGkTXILU95FRiAwaoqAFjl8

#7 keyboardNinja

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Posted 06 November 2010 - 03:47 PM

Let's try reinstalling your graphics card drivers.

Now, before we go further, please Create a System Restore Point. This will allow us to roll back any changes we make if we encounter problems.


After creating the new System Restore Point, please download new drivers here and here. NOTE: these are large files, and could take some time to download. I recommend saving them to the Desktop, as they will be easier to find later.

After the files have finished downloading,Save any open documents, and close all open programs (web browser, music player, etc.). Then hit the following keyboard combination: Windows Key + R

Type devmgmt.msc and hit Enter on your keyboard.

This will bring up your Device Manager, which lists all the hardware in your computer.

Look for Display adapters near the top, and expand the little arrow to show all devices under this category.

Here you should find your graphics cards (NVIDIA GeForce GT 335M and Intel® HD Graphics).

Right-click your NVIDIA graphics card, and click Uninstall. You will be presented with the following window (with your graphics card's name at the top instead of mine):

Posted Image

Be sure to check the box that says: Delete the driver software for this device.

Click OK. Your screen will likely flash, and you should be asked to reboot your computer. Do not reboot yet.

Next, right-click your Intel graphics card, and do the same (uninstall, delete driver software). Again, your screen will likely flash, and you should be asked to reboot your computer. Now you can allow it to reboot as requested.

After the reboot, you may be asked to reboot again. DO NOT REBOOT AGAIN YET.

Once you are back to your Desktop, double-click on the NVIDIA file you downloaded (named VGA_nVidia_WIN7_64_z817125741.zip), and follow the prompts to finish the installation of the new graphics drivers.

After the installation is complete, you will be asked to reboot again. Do not reboot yet.

Next, double-click the other driver you downloaded (named VGA_Intel_WIN7_64_z815102119.zip), and follow the prompts to finish the installation of the new graphics drivers. After the installation is complete, you will be asked to reboot again. Please allow it to reboot as requested.

After the reboot, please Publish another Snapshot using Speccy. Just open Speccy, File > Publish Snapshot, and paste the link you get like you did before.

I want to check the new drivers by looking at the new snapshot to make sure everything is okay. :huh:

If you have any problems performing the instructions or have any questions, feel free to ask. :huh:
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#8 dragonthrone

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Posted 06 November 2010 - 11:12 PM

http://speccy.piriform.com/results/21Yh9Az3kpnww5ZLtK3qn98

#9 keyboardNinja

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Posted 07 November 2010 - 04:30 PM

Looks good. :huh:

When was the last BSOD you got?

Also, what were you typically doing when a BSOD would happen?
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#10 dragonthrone

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Posted 08 November 2010 - 06:27 AM

Two days ago. It seems like it happen randomly, I can be surfing the net, watching video and stuff like that.

#11 dragonthrone

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Posted 09 November 2010 - 10:22 AM

Erm, it just happened again. I was playing some facebook game, on msn and watching a video.

#12 cryptodan

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Posted 09 November 2010 - 01:13 PM

What happened again the BSOD?

#13 keyboardNinja

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Posted 09 November 2010 - 05:58 PM

Erm, it just happened again. I was playing some facebook game, on msn and watching a video.

Keep a watch on your temperatures via Speccy, and take note if they start to rise abnormally when doing processor-intensive things (Flash games, video, etc.).

You might be overheating.

Also, is your flash player up to date? See here: http://www.adobe.com/software/flash/about/
If the version in this box:

You have version ##,#,###,## installed

don't match the versions in the table below, you need to update your Flash player.
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#14 dragonthrone

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Posted 09 November 2010 - 10:41 PM


Erm, it just happened again. I was playing some facebook game, on msn and watching a video.

Keep a watch on your temperatures via Speccy, and take note if they start to rise abnormally when doing processor-intensive things (Flash games, video, etc.).

You might be overheating.

Also, is your flash player up to date? See here: http://www.adobe.com/software/flash/about/
If the version in this box:

You have version ##,#,###,## installed

don't match the versions in the table below, you need to update your Flash player.


My flash player is up to date. Maybe I am overheating, will take a look when BSOD happen again. If I can't get it solve within this week, think I will send it for repair.

#15 dragonthrone

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Posted 12 November 2010 - 04:12 AM

"Change the timings and the voltage of the RAM, update the BIOS, remove the RAM and insert the modules again."

I was told to do this at another forum, but I have no idea how to change the timings and the voltage of the ram.




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