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5 replies to this topic

#1 Compton Gomes-Lozier

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Posted 06 November 2010 - 05:56 AM

6th November 2010

Hi Guys.

I have a serious problem. I installed Windows 7 Ultimate on a new custom-built computer that I acquired. Things went well for several months and then suddenly I lost all sound.
Pictures are fine but no sound.I scanned to see whether it was the result of a virus attack, but the computer came up clean. I then tried updating the drivers but received the message that the latest drivers were already installed. I tried downloading drivers from the Mother board manufacturers but that didn't work.Lastly, I reinstalled Windows 7 but the problem remains. I also checked the forum to see if there was any information that I could use but came up empty.
My computer has a Biostar Tseries mother board with an AMD quadcore processor.

Is it a software problem or a hardware problem how can I tell? Is there a solution at all to the problem?

Please advise.

With Thanks.


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#2 killerx525


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Posted 06 November 2010 - 06:53 AM

Is your speakers working properly?

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#3 Compton Gomes-Lozier

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Posted 06 November 2010 - 07:13 AM

The answer to your question is YES. Both speakers and headphones are working fine

#4 Broni


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Posted 06 November 2010 - 11:46 AM

Well, since you reinstalled Windows, it must be just a sound chip malfunctioning.
I assume, you don't have any errors in Device Manager?

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#5 cryptodan


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Posted 06 November 2010 - 01:18 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#6 Jacee


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Posted 06 November 2010 - 04:50 PM

Click on the sound icon in the control panel. If you have a green check mark next to the speakers, click on that and then click on 'properties'.
Next click the 'Advanced' tab. Make sure it's set to DVD quality.

Edited by Jacee, 06 November 2010 - 04:52 PM.

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