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Thinkpoint Removal

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#1 petitensweet55


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Posted 05 November 2010 - 09:23 PM

I have updated "shell", stopped "hotfix.exe" from running, and tried to install and run malwarebytes' anti-malware. Am getting the following message: An error has occurred. Please report this error code to our support team.

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

Please advise. Where do I go from here? I see the ThinkPoint light on my desktop and am trying to get this thing removed. I can't get online with the infected computer. Is not making a connection with router. Wireless button blinks (once in a while) on router.

Edited by hamluis, 06 November 2010 - 07:30 AM.
Moved from XP forum to Am I Infected ~ Hamluis.

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#2 Union_Thug


    Bleeps with the fishes...

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Posted 05 November 2010 - 11:00 PM

Please advise. Where do I go from here?

I'm not an expert, but if I were you, I'd go >>>here<<<, then start a new topic >>>here<<<, OR complete the steps >>>in this guide<<< and start a new topic >>>here<<<. :flowers:

Edit to add: I've done a little Googling on the error code you posted, some users have had issues with their Anti-Virus and/or Firewall programs not playing "nice" with MBAM...particularly AVG 2011. :thumbsup:

Edited by Union_Thug, 05 November 2010 - 11:07 PM.

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