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Cannot use my laptop


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#1 LoggedIn

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Posted 05 November 2010 - 02:41 PM

Hi
I would like to please if someone could help with my viruses/worms/malware/spyware on my laptop. When coming to safe mode, I am very limited with using the system because some applications don't open, the internet connection in safe mode doesn't work. In normal mode, Im not able to do anything because the whole system freezes after few seconds of showing the xp's desktop. I tried some automated tools for analyzing but nothing bad has been found. While trying to use my laptop, its more than obvious that something really nasty came on it, Im in safe mode hardly able to come to c:\my computer\program files, in normal mode, I cannot even open icon ''my computer''.

DDS (Ver_10-11-01.01) - NTFSx86 MINIMAL
Run by Andrej at 23:29:50,39 on pon 01.11.2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.371 [GMT 1:00]

AV: avast! antivirus 4.8.1368 [VPS 101029-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Andrej\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {BCBF738C-4891-4B9A-959A-C6BF7F608C3A}: {0b1b0d47-95f7-4bad-9309-a945b655ae61} - NVRShowBar
BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:\program files\yahoo!\search protection\ysp.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: StylerToolBar: {d2f8f919-690b-4ea2-9fa7-a203d1e04f75} - c:\program files\styler\tb\StylerTB.dll
TB: NaturalReader.IEbar: {bcbf738c-4891-4b9a-959a-c6bf7f608c3a} - c:\program files\naturalsoft\naturalreader7\NVRIEbar.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [OM_Monitor] c:\program files\olympus master\FirstStart.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [avast!] c:\progra~1\avast4\ashDisp.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ZCfgSvc.exe] c:\windows\system32\ZCfgSvc.exe
mRun: [PRONoMgr.exe] c:\program files\intel\ncs\proset\PRONoMgr.exe
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [Linksys Wireless Manager] "c:\program files\linksys\linksys wireless manager\LinksysWirelessManager.exe" /cm /min /lcid 1033
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
StartupFolder: c:\docume~1\andrej\startm~1\programs\startup\styler.lnk - c:\docume~1\andrej\applic~1\microsoft\installer\{e9ecf354-2422-4fdb-9abf-d8adac0ef941}\_585b207a.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: I&zvoz v Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E59EB121-F339-4851-A3BA-FE49C35617C2} - c:\program files\icq6.5\ICQ.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - c:\program files\yahoo!\search protection\ysp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: Sebring - c:\windows\system32\LgNotify.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {D58F39FF-953E-4F45-898F-59F243B9A523} - RUNDLL32 advpack.dll,LaunchINFSection Sidebar.inf,Register

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\andrej\applic~1\mozilla\firefox\profiles\wq5da8pr.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage -
FF - prefs.js: keyword.URL - hxxp://search.icq.com/search/afe_results.php?ch_id=afex&q=
FF - component: c:\documents and settings\andrej\application data\mozilla\firefox\profiles\wq5da8pr.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

S1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-9-9 114768]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-5-13 8944]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-5-13 55024]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-9-9 20560]
S2 avast! Antivirus;avast! Antivirus;c:\program files\avast4\ashServ.exe [2009-9-9 138680]
S2 gupdate1ca2cdf78980c30;Storitev Google Update Service (gupdate1ca2cdf78980c30);"c:\program files\google\update\googleupdate.exe" /svc --> c:\program files\google\update\GoogleUpdate.exe [?]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\avast4\ashMaiSv.exe [2009-9-9 254040]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\avast4\ashWebSv.exe [2009-9-9 352920]
S3 rt2870;Linksys 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2010-7-19 644096]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-5-13 7408]

=============== Created Last 30 ================

2010-10-29 15:00:50 -------- d--h--w- c:\windows\PIF
2010-10-21 22:02:32 -------- d-----w- c:\program files\TTS1.4
2010-10-21 22:02:32 -------- d-----w- c:\program files\naturalsoft
2010-10-21 22:01:43 -------- d-----w- c:\windows\Downloaded Installations

==================== Find3M ====================

2010-09-25 20:53:20 207858 ----a-w- c:\windows\XHeader Uninstaller.exe
2010-09-25 20:06:43 1834777 ----a-w- c:\windows\XSitePro2 Resource Pack 1 Uninstaller.exe
2010-09-25 17:27:52 828136 ----a-w- c:\windows\XSitePro2 Uninstaller.exe

Attached Files


Edited by LoggedIn, 05 November 2010 - 02:42 PM.


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#2 etavares

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Posted 13 November 2010 - 11:43 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

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Posted 18 November 2010 - 06:56 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
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