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Virus W32 / GMER not working


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2 replies to this topic

#1 Zenith2012

Zenith2012

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Posted 05 November 2010 - 01:50 PM

Hi. This is a virus i obtained while trying to set up a new VPN. Since the reports i have not altered anything on my computer, and have unplugged it from the DSL modem when not in use. i have run multiple ant-virus software but nothing has been successful

symptoms: rendered spyware terminator useless. couldnt open, nor was the main file anywhere to be found. am thinking about getting spybot search and destroy but am halting for further instructions from you people.

Crashes when running virus scans (eset online scanner, and Gmer) also i have run MBAM, superantispyware, AVAST. found a 1 or 2 virus GEN with all but MBAM. I already have a version of RootRepeal that doesnt crash when i scan with it so i have attached a log of that to see if it will help any.

Not able to system restore for some reason. I need to get my system running so i can make a backup for after i do a re-install.

Please reply quickly and skillfully. thank you.



DDS (Ver_10-11-03.01) - NTFSx86
Run by Compaq_Owner at 1:54:41.43 on Fri 11/05/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.895.301 [GMT -7:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
C:\Program Files\Hotspot Shield\bin\hsswd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\Returnil\RVS3\rvsmon.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\Process Lasso\processlasso.exe
C:\Program Files\Process Lasso\processgovernor.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Returnil\RVS3\rvsgui.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\ALCXMNTR.EXE
c:\windows\system\hpsysdrv.exe
C:\Documents and Settings\Compaq_Owner\My Documents\Downloads\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = google.com
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: KeyScramblerBHO Class: {2b9f5787-88a5-4945-90e7-c4b18563bc5e} - c:\program files\keyscrambler\KeyScramblerIE.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Hotspot Shield Class: {f9e4a054-e9b1-4bc3-83a3-76a1ae736170} - c:\program files\hotspot shield\hssie\HssIE.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DriverMax_RESTART] "c:\program files\innovative solutions\drivermax\devices.exe" -RESTART
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [ThreatFire] c:\program files\threatfire\TFTray.exe
mRun: [ProcessLassoManagementConsole] c:\program files\process lasso\processlasso.exe
mRun: [ProcessGovernor] c:\program files\process lasso\processgovernor.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\rvs 2010.lnk - c:\program files\returnil\rvs3\rvsgui.exe
uPolicies-explorer: NoSMHelp = 01000000
uPolicies-explorer: NoLogoff = 01000000
uPolicies-explorer: NoWinKeys = 00000000
uPolicies-explorer: NoSMMyPictures = 01000000
mPolicies-explorer: NoResolveTrack = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89C30F0F8BD011D2.dll/cmsidewiki.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - {B745F984-EF2E-40D6-A9AC-D8CED7230E61} - c:\program files\keyscrambler\KeyScramblerIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1275852446406
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cab
DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} - hxxp://simcity.ea.com/play/classic/SimCityX.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: asp - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: ezstor - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: hsp - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Handler: x-asp - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: x-cnote - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: x-hsp - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: x-zip - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Handler: zip - {8D32BA61-D15B-11d4-894B-000000000000} - c:\program files\common files\eztools\hsppp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = :\windows\system32\srr

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\compaq~1\applic~1\mozilla\firefox\profiles\4mo9bapf.default\
FF - prefs.js: network.proxy.http - localhost
FF - prefs.js: network.proxy.http_port - 9666
FF - prefs.js: network.proxy.socks - localhost
FF - prefs.js: network.proxy.socks_port - 9050
FF - prefs.js: network.proxy.ssl - localhost
FF - prefs.js: network.proxy.ssl_port - 9666
FF - prefs.js: network.proxy.type - 0
FF - component: c:\documents and settings\compaq_owner\application data\mozilla\firefox\profiles\4mo9bapf.default\extensions\keyscrambler@qfx.software.corporation\components\KeyScramblerIE.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R0 hotcore3;hc3ServiceName;c:\windows\system32\drivers\hotcore3.sys [2010-9-17 56208]
R0 RVSystem;RVSystem;c:\windows\system32\drivers\rvsystem.sys [2010-6-8 45648]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2010-6-8 51984]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2010-6-8 59664]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-6-6 165584]
R1 CFRMD;CFRMD;c:\windows\system32\drivers\CFRMD.sys [2010-10-28 65560]
R1 CFRPD;CFRPD;c:\windows\system32\drivers\CFRPD.sys [2010-10-28 30648]
R1 rvsmon;rvsmon;c:\windows\system32\drivers\rvsmon.sys [2010-6-8 264128]
R1 rvsmonn;rvsmonn;c:\windows\system32\drivers\rvsmonn1.sys [2010-6-8 28640]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2010-9-11 142592]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-6-6 532224]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-6-6 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-6-6 40384]
R2 Hamachi2Svc;LogMeIn Hamachi 2.0 Tunneling Engine;c:\program files\logmein hamachi\hamachi-2.exe [2010-3-30 1107336]
R2 HssWd;Hotspot Shield Monitoring Service;c:\program files\hotspot shield\bin\hsswd.exe -product hss --> c:\program files\hotspot shield\bin\hsswd.exe -product HSS [?]
R2 RVSMONBL;Returnil Virtual System Core Service;c:\windows\system32\returnil\rvs3\rvsmon.exe [2010-4-6 1254800]
R2 rvsmonf;rvsmonf;c:\windows\system32\drivers\rvsmonf.sys [2010-6-8 1035080]
R2 ThreatFire;ThreatFire;c:\program files\threatfire\tfservice.exe service --> c:\program files\threatfire\TFService.exe service [?]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-6-6 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-6-6 40384]
R3 KeyScrambler;KeyScrambler;c:\windows\system32\drivers\keyscrambler.sys [2010-6-11 114952]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2010-6-8 33552]
S2 Cleaner_Validator;COMODO System - Cleaner Service;c:\program files\comodo\comodo system-cleaner\Cleaner_Validator.exe [2010-10-28 311744]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-8-18 135664]
S3 Neo_nothing;VPN Client Device Driver - nothing;c:\windows\system32\drivers\Neo_0057.sys [2010-11-1 22000]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-7-7 14904]
S3 tapoas;TAP-Win32 Adapter OAS;c:\windows\system32\drivers\tapoas.sys [2010-8-3 26112]
S3 v3core;v3core;c:\windows\system32\drivers\v3core.sys [2010-9-14 270720]

=============== Created Last 30 ================

2010-11-05 06:18:10 -------- d-----w- c:\program files\ESET
2010-11-05 05:18:43 22810 ----a-w- c:\windows\cscmondump.bin
2010-11-05 05:11:45 -------- d-----w- c:\windows\system32\wbem\Logs
2010-11-03 10:35:54 -------- d-----w- c:\program files\COMODO
2010-11-03 10:35:44 1700352 ----a-w- c:\windows\system32\gdiplus.dll
2010-11-02 03:18:57 -------- d-----w- c:\program files\HackTheGame
2010-11-01 10:13:58 -------- d-----w- c:\docume~1\compaq~1\locals~1\applic~1\OpenVPN Technologies
2010-11-01 10:13:58 -------- d-----w- c:\docume~1\compaq~1\applic~1\OpenVPN Technologies
2010-11-01 10:11:49 -------- d-----w- c:\program files\OpenVPN Technologies
2010-11-01 09:31:36 -------- d-----w- c:\program files\Loki Network
2010-11-01 09:13:28 -------- d-----w- c:\docume~1\compaq~1\applic~1\Godlike
2010-11-01 09:13:04 -------- d-----w- c:\program files\WinTools Software
2010-11-01 09:01:34 -------- d-----w- c:\docume~1\compaq~1\locals~1\applic~1\LogMeIn Hamachi
2010-11-01 08:53:36 -------- d-----w- c:\program files\LogMeIn Hamachi
2010-11-01 08:26:59 22000 ----a-w- c:\windows\system32\drivers\Neo_0057.sys
2010-11-01 08:24:41 81920 ----a-w- c:\windows\system32\vpncmd.exe
2010-11-01 07:36:41 -------- d-----w- c:\docume~1\compaq~1\applic~1\EurekaLog
2010-11-01 07:30:24 25216 ----a-w- c:\windows\system32\drivers\tap0901.sys
2010-11-01 06:55:47 -------- d-----w- c:\program files\Motorola
2010-11-01 06:55:18 532480 ----a-w- c:\windows\system32\sm56co85.dll
2010-10-28 14:54:48 30648 ----a-w- c:\windows\system32\drivers\CFRPD.sys
2010-10-28 14:54:20 65560 ----a-w- c:\windows\system32\drivers\CFRMD.sys
2010-10-26 21:45:43 -------- d-----w- c:\docume~1\alluse~1\applic~1\Trymedia
2010-10-26 21:43:45 2297552 ----a-w- c:\windows\system32\d3dx9_26.dll
2010-10-26 20:17:17 -------- d-----w- C:\Garbage Finder
2010-10-26 20:16:56 -------- d-----w- c:\program files\Garbage Finder
2010-10-21 23:21:59 -------- d-----w- c:\program files\iPod
2010-10-21 23:21:50 -------- d-----w- c:\program files\iTunes
2010-10-15 04:29:34 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-10-15 04:29:34 -------- d-----w- c:\windows\system32\wbem\Repository

==================== Find3M ====================

2010-09-18 19:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 11:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-15 09:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-14 01:40:48 499712 ----a-w- c:\windows\system32\msvcp71.dll
2010-09-14 01:40:48 348160 ----a-w- c:\windows\system32\msvcr71.dll
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-08 18:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 18:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-09-07 15:12:17 38848 ----a-w- c:\windows\avastSS.scr
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-25 21:45:30 249936 ----a-w- c:\windows\system32\prgiso.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

============= FINISH: 2:03:05.04 ===============

Attached Files


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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
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  • Gender:Male
  • Local time:02:06 AM

Posted 13 November 2010 - 11:41 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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Unified Network of Instructors and Trusted Eliminators
 


#3 etavares

etavares

    Bleepin' Remover


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Posted 18 November 2010 - 06:56 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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Unified Network of Instructors and Trusted Eliminators
 





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