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Dell Studio 1558 Windows 7 Random Restart


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#1 AdVekSpekl

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Posted 04 November 2010 - 08:27 PM

Recently purchased Dell Studio 1558 with Windows 7 Professional has issues with randomly restarting (no warning/blue screen) and fairly frequent BSODs. Between 1-4 times a day, Laptop is not in motion when errors happen.

BlueScreenView:
==================================================
Dump File         : 110210-25630-01.dmp
Crash Time        : 11/2/2010 1:27:44 PM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`088301a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`0964bb20
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\110210-25630-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 102910-38189-01.dmp
Crash Time        : 10/29/2010 11:31:26 AM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`0882d1a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`09270c50
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\102910-38189-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 100710-22105-01.dmp
Crash Time        : 10/7/2010 3:54:01 PM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`086b81a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`0911dc50
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\100710-22105-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 060910-22027-01.dmp
Crash Time        : 6/9/2010 10:45:06 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffffa80`d2c520a0
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`02acc7da
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\060910-22027-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

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#2 Zuhl3156

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Posted 04 November 2010 - 09:34 PM

Refer to this site to see if it offers any help. Your bug-check code indicates a faulty USB Device or Driver.
http://www.faultwire.com/solutions-fatal_error/BUGCODE-USB-DRIVER-0x000000FE-*1251.html

#3 Broni

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Posted 04 November 2010 - 10:18 PM

Recently purchased Dell Studio 1558

Return it.

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#4 AdVekSpekl

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Posted 06 November 2010 - 11:56 PM

Refer to this site to see if it offers any help. Your bug-check code indicates a faulty USB Device or Driver.
http://www.faultwire.com/solutions-fatal_error/BUGCODE-USB-DRIVER-0x000000FE-*1251.html

I've looked into it before, and even had the motherboard replaced. The problem existed with the older motherboard and still persists, so I figured it must have been something else.

Recently purchased Dell Studio 1558

Return it.

Not recently enough to allow it to be returned, unfortunately. I've been dealing with this issue for far too long and was generally trying different solutions, nothing working so far, until I tried here.

#5 Broni

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Posted 07 November 2010 - 12:18 AM

Well, in that case, we'll have to run some checks.

Are you doing anything in particular, when restarts happen?

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key Posted Image, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#6 cryptodan

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Posted 07 November 2010 - 06:14 AM

Is everything updated as far as hardware drivers?

Do you have any USB Devices plugged in, and if you do have you checked for updates to those devices as well?

#7 AdVekSpekl

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Posted 07 November 2010 - 08:42 PM

Well, in that case, we'll have to run some checks.

Are you doing anything in particular, when restarts happen?

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key Posted Image, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

I believe this Speccy system snapshot should answer most of your questions from above, and then some: http://speccy.piriform.com/results/mZS1Q6EBuxesHCOThaVkIsJ
I do have McAfee enabled and running on-access scanning whenever files are written, but I turned off the on reading files option, standard Windows Firewall
Posted Image
I'm not doing anything abnormal or specific each time this happens. I often have a lot of programs running, but it varies from Adobe suite to e-mail to web browsers, etc.

Is everything updated as far as hardware drivers?

Do you have any USB Devices plugged in, and if you do have you checked for updates to those devices as well?

I only have one USB device consistently plugged in, a Logitech M505 http://www.logitech.com/en-us/mice-pointers/mice/devices/5870. I believe I'm using the latest drivers, but I can also try switching over to another USB mouse to see if that's the issue.

Additionally, another symptom of this computer is that it occasionally shuts off any USB power and will not turn it back on until the computer is restarted. When this happens, no new or old USB devices will work, but the system will still recognize that it's plugged in. A hard shutdown has to be done, since the normal shutdown procedure will just spin at "shutting down".

#8 Broni

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Posted 07 November 2010 - 08:51 PM

Disable "Restart on error" feature...

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab (Vista: click Advanced system settings).
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

Now, when your computer is supposed to restart, it should produce some BSOD.

When few of them happen...

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#9 AdVekSpekl

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Posted 08 November 2010 - 10:30 PM

Disable "Restart on error" feature...

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab (Vista: click Advanced system settings).
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

Now, when your computer is supposed to restart, it should produce some BSOD.

When few of them happen...

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

I have already disabled automatic restart. I posted my BlueScreenView output in my first post, but I'll post it again here:

==================================================
Dump File         : 110210-25630-01.dmp
Crash Time        : 11/2/2010 1:27:44 PM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`088301a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`0964bb20
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\110210-25630-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 102910-38189-01.dmp
Crash Time        : 10/29/2010 11:31:26 AM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`0882d1a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`09270c50
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\102910-38189-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 100710-22105-01.dmp
Crash Time        : 10/7/2010 3:54:01 PM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000005
Parameter 2       : fffffa80`086b81a0
Parameter 3       : 00000000`80863b34
Parameter 4       : fffffa80`0911dc50
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\100710-22105-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 060910-22027-01.dmp
Crash Time        : 6/9/2010 10:45:06 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffffa80`d2c520a0
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`02acc7da
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\060910-22027-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

Additionally, here's one of the error logs from Windows, for all the good that it'll do...
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033

Additional information about the problem:
  BCCode:	fe
  BCP1:	0000000000000005
  BCP2:	FFFFFA80088301A0
  BCP3:	0000000080863B34
  BCP4:	FFFFFA800964BB20
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\110210-25630-01.dmp
  C:\Users\AdVekSpekl\AppData\Local\Temp\WER-159479-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


#10 Broni

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Posted 08 November 2010 - 10:36 PM

What USB devices do you have connected to your computer?

Go to Device Manager and uninstall all USB items.
Restart computer and they'll be automatically reinstalled.

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#11 AdVekSpekl

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Posted 09 November 2010 - 10:18 PM

What USB devices do you have connected to your computer?

Go to Device Manager and uninstall all USB items.
Restart computer and they'll be automatically reinstalled.

Just one USB mouse. I tried with a different mouse, but I didn't uninstall the drivers and it still restarted. I'll try uninstalling all the drivers and seeing what happens.

#12 AdVekSpekl

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Posted 27 November 2010 - 11:07 AM

My apologies for the delayed response; It's been busy with the holidays and work and all. I did follow your latest advice, Broni, and it seems to have stopped any restarts. At least, it's been some time since there has been one, but I'll obviously continue to find out if it worked. Very unfortunate that it ended up being such a simple fix after spending so much time on it. I very much appreciate all the assistance from the community members here.

#13 Broni

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Posted 27 November 2010 - 12:06 PM

Good news :)
Thanks for posting back :)

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#14 AdVekSpekl

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Posted 02 December 2010 - 10:26 PM

Not such good news. It was going well for a week, but it seems to have happened again, twice today. Neither time did it actually leave a blue screen, it just froze up and restarted. BlueScreenView caught this:

==================================================
Dump File         : 112310-26707-01.dmp
Crash Time        : 11/23/2010 8:15:19 PM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000006
Parameter 3       : 00000000`0000000b
Parameter 4       : fffffa80`08338160
Caused By Driver  : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\112310-26707-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
==================================================

Similar error as before, except this time with usbhub.sys. The only USB devices I've been using since I removed all of them has been the same USB mouse and a thumbdrive.

Edited by AdVekSpekl, 02 December 2010 - 10:27 PM.


#15 Broni

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Posted 02 December 2010 - 10:40 PM

Try to uninstall them again and restart computer.

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