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No internet access with web browsers


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3 replies to this topic

#1 stantech

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Posted 04 November 2010 - 06:17 PM

Hi, this is my first post and after reading many others I am confident you have the expertise to help me. I am working on a friend's dell demension 8300 and it was infected with various malware. Finally got eveything cleaned and now I cannot access the internet. The computer downloaded updates for windows and a malwareware program I loaded. I ran a ping to google that sent and recieved 4 packets just fine. After I completed the initial cleanup I did get on the internet through Firefox for a brief period. I tried Chrome as well and still no good. appreciated any help. thanks.

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#2 keyboardNinja

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Posted 04 November 2010 - 07:06 PM

Check your proxy settings:

Change proxy settings in Internet Explorer

You should not be using a proxy (normally). Malware often changes proxy settings to have a measure of control over the infected machine by routing the internet connection through their chosen proxy server.

Chrome uses IE's proxy settings, but Firefox can have it's own settings (although it probably uses IE's, too).
PICNIC - Problem In Chair, Not In Computer

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#3 stantech

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Posted 04 November 2010 - 08:21 PM

You got it! I should have thought about that. Thanks for the quick response.

#4 keyboardNinja

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Posted 04 November 2010 - 09:25 PM

:thumbup2:
PICNIC - Problem In Chair, Not In Computer

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20 Things I Learned About Browsers and the Web




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