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Remocing Malware/Trojan Help


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2 replies to this topic

#1 computerayuda

computerayuda

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Posted 04 November 2010 - 03:43 PM

I know I am infected with a trojan because my AVG said I had various infections but was unable to remove them. I unistalled Avg to run Combofix. I used COMBOFIX did the first step got a log and now I don't know what the next step is because I dont understand the log. Please Help.

THIS IS THE LOG :

ComboFix 10-11-02.01 - waldir pelaez 11/02/2010 22:54:29.4.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.527 [GMT -4:00]
Running from: c:\documents and settings\waldir pelaez\Desktop\REMOVAL OF VIRUS\Combo-Fix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((( Files Created from 2010-10-03 to 2010-11-03 )))))))))))))))))))))))))))))))
.

2010-10-26 22:11 . 2010-10-26 22:11 83249512 ----a-w- c:\program files\Common Files\Windows Live\.cache\wlc17.tmp
2010-10-13 19:54 . 2010-09-18 06:53 954368 ------w- c:\windows\system32\dllcache\mfc40.dll
2010-10-13 19:54 . 2010-09-18 06:53 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-13 19:54 . 2010-09-18 06:53 974848 ------w- c:\windows\system32\dllcache\mfc42.dll
2010-10-13 19:54 . 2010-08-23 16:12 617472 ------w- c:\windows\system32\dllcache\comctl32.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-18 16:23 . 2005-08-16 09:18 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2005-08-16 09:18 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2005-08-16 09:18 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2005-08-16 09:18 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58 . 2005-08-16 09:18 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58 . 2005-08-16 09:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58 . 2005-08-16 09:18 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-01 11:51 . 2005-08-16 09:18 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42 . 2005-08-16 09:18 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02 . 2005-08-16 09:18 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57 . 2005-08-16 09:18 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 13:39 . 2006-04-27 02:02 357248 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-26 12:52 . 2009-04-15 13:46 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12 . 2005-08-16 09:18 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17 . 2005-08-16 09:18 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45 . 2005-08-16 09:18 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-02-10 08:18 . 2010-07-20 22:23 2131336 ----a-w- c:\program files\Common Files\AskToolbarInstaller.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2010-04-17 3872080]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-05-18 68856]
"updateMgr"="c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 313472]
"ModemOnHold"="c:\program files\NetWaiting\netWaiting.exe" [2003-09-10 20480]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ShowLOMControl"="" [X]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-10-15 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-10-15 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-10-15 114688]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-29 761947]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 385024]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe" [2005-03-08 176128]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-01-05 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-04-02 342312]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"SigmatelSysTrayApp"="stsystra.exe" [2005-09-10 393216]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2005-09-09 110592]
"HelpCenter4.1"="c:\program files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe" [2007-06-29 198184]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 94208]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-09-08 122940]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2005-12-15 839680]
"BuildBU"="c:\dell\bldbubg.exe" [2006-04-27 61440]
"BellSouthAlertManager.exe"="c:\program files\BellSouth\AM\BellSouthAlertManager.exe" [2007-01-28 2061816]
"ArcSoft Connection Service"="c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-03-18 207360]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"PMBVolumeWatcher"="c:\program files\Sony\PMB\PMBVolumeWatcher.exe" [2009-11-04 597792]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\waldir pelaez\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-4-26 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 21:08 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\fxsclnt.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\drivers\\svchost.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxs08.exe"=
"c:\\hpdisk\\setup\\hponicifs01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\hpdisk\\setup\\HPZnet01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\Sony\PMB\PMBDeviceInfoProvider.exe [10/24/2009 3:18 AM 360224]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/30/2010 2:20 PM 135664]
S2 oie3pa8iioyug;Print Spooler Service;c:\windows\system32\ilq.exe /service --> c:\windows\system32\ilq.exe [?]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\AVG\AVG8\Toolbar\ToolbarBroker.exe --> c:\program files\AVG\AVG8\Toolbar\ToolbarBroker.exe [?]
S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2/9/2010 8:10 PM 36608]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [8/21/2008 11:49 PM 18688]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [8/21/2008 11:49 PM 8320]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08
.
Contents of the 'Scheduled Tasks' folder

2008-07-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 21:57]

2010-11-03 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-01-27 03:13]

2010-11-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 18:19]

2010-11-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 18:19]

2010-11-03 c:\windows\Tasks\User_Feed_Synchronization-{29498A8D-6740-41E9-A6B6-FE376C0312D9}.job
- c:\windows\system32\msfeedssync.exe [2006-10-17 08:31]
.
.
------- Supplementary Scan -------
.
uStart Page = www.clarin.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
mSearch Bar = hxxp://www.terra.com.pe/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local;<local>
uInternet Settings,ProxyServer = http=127.0.0.1:50370
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {{5CFA5B80-01F4-420F-B18B-545712C8A1C8} - http://www.playsushi.com/About.ps?l=6&t=nG3P6if8X
Trusted Zone: MLXchange.com\sef
Trusted Zone: realtytools.com
Trusted Zone: terra.com.pe
Trusted Zone: toolkitcma.com
Trusted Zone: toolkitcma.com\www
Trusted Zone: toolkitcma2.com
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} -
DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} - hxxp://sef.mlxchange.com/Control/MultiSelectComboBox.cab
DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} - hxxp://sef.mlxchange.com/Control/MLXClientUtils.cab
DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} - hxxp://sef.mlxchange.com/5.1.01.9506/Control/IRCSharc.cab
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-02 23:07
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(836)
c:\program files\Intel\Wireless\Bin\LgNotify.dll

- - - - - - - > 'explorer.exe'(856)
c:\windows\system32\WININET.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2010-11-02 23:13:37
ComboFix-quarantined-files.txt 2010-11-03 03:13
ComboFix2.txt 2010-11-03 02:41
ComboFix3.txt 2010-11-03 02:11
ComboFix4.txt 2010-11-03 00:42

Pre-Run: 53,227,831,296 bytes free
Post-Run: 53,218,832,384 bytes free

- - End Of File - - 4F8DD9DCED8A09CFD477DA190316260A

Edited by boopme, 04 November 2010 - 03:53 PM.
Merged posts to keep 0 replies


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#2 etavares

etavares

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Posted 12 November 2010 - 06:37 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

etavares

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Posted 17 November 2010 - 06:45 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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