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Crash and BSOD (mini dump info included)


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#1 HeadDesk

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Posted 04 November 2010 - 02:39 PM

I've read the sticky, but I really hope this is the area where I put this.

I have Windows Vista, and use Internet Explorer.

The problem is that I just had my computer crash tonight. It sort of froze while I was watching Youtube and I think I had a few tabs open. I saw it freeze and then this blue screen came up saying it was dumping info on the disk or something, then it closed down. I restarted, clicked the 'fix now' button on AVG to turn the protection back on and did a scan. No virus was found.

I came on here and registered, looked up Blue Screen Of Death. I found a thread linking to a program, so I followed the Bleeping Computer posters instructions to get all this text about things called mini dumps. (below)

I don't know what caused this, other than maybe my D Drive doesn't have much memory left. Should I be worried, and is there anything I need to do that I haven't done?
(Please answer in very short words, I've only managed to learn all that stuff tonight ^:huh: )

Thanks for reading and providing this site.


==================================================
Dump File : Mini110510-01.dmp
Crash Time : 5/11/2010 3:22:13 AM
Bug Check String : CACHE_MANAGER
Bug Check Code : 0x00000034
Parameter 1 : 0x0005077c
Parameter 2 : 0xbcd52b58
Parameter 3 : 0xbcd52854
Parameter 4 : 0x83a30021
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini102510-01.dmp
Crash Time : 25/10/2010 1:57:09 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000060
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x838ab5ae
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+4023
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini102510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini081510-01.dmp
Crash Time : 15/08/2010 8:51:03 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x83bbeede
Caused By Driver : hal.dll
Caused By Address : hal.dll+3ede
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini081510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini080110-01.dmp
Crash Time : 1/08/2010 9:29:11 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x83bd0ede
Caused By Driver : hal.dll
Caused By Address : hal.dll+3ede
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini010910-01.dmp
Crash Time : 9/01/2010 4:33:07 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xa8ee8b30
Parameter 4 : 0xa8ee882c
Caused By Driver : WUDFRd.sys
Caused By Address : WUDFRd.sys+7b64
File Description : Windows Driver Foundation - User-mode Driver Framework Reflector
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini010910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

Edited by HeadDesk, 04 November 2010 - 02:54 PM.


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#2 cryptodan

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Posted 04 November 2010 - 05:43 PM

Is everything updated?

#3 HeadDesk

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Posted 05 November 2010 - 06:29 AM

Thanks for your reply.

Sorry, I'm not sure how you mean... er, the virus protection? I use AVG free and it goes online to get the updates if that's what you mean.
Installing some 'important updates' for Windows 2011 right now, so hopefully everything's up to date and sorted. (I hope they're legit :S )


Everything seems to be better and working now, and I've done a backup. But I thought I should check on here and make sure there's no nasty surprises.


Edit: Though I did pass on updating Adobe Flash Player or something, and then was too unsure with the associated scam warnings to go back and do it. Maybe that means playing Youtube was too cumbersome without the updates and that caused a problem? Sorry, I am lost.

Edited by HeadDesk, 05 November 2010 - 07:10 AM.


#4 HeadDesk

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Posted 07 November 2010 - 07:00 AM

Oh, um I guess you mean the back up being up to date. I've been pretty lax about that...

(Maybe in that case I should look at the thing I saw on the home page, about slow computers and checking if programs should be running?)

#5 cryptodan

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Posted 07 November 2010 - 01:05 PM

By updated I mean drivers, applications, and everything you use on the computer.

#6 HeadDesk

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Posted 07 November 2010 - 01:49 PM

It's very possible that everything isn't updated... I'm hopeless.

Often I'll be unsure about which updates I should install, or what updates what - or I'll think about updating something but be confused about what to do or put off by mentions of scams (as I'm not sure what's legit and what's a scam).

Basically I have problems because I don't really know what basic maintenance is needed, and what actions are to be carried out or how. There's a lot of guessing and even more sticking my head in the sand.(I also just Googled to get an idea of what a 'driver' was. :( )


I know for a fact that Adobe Flash Player isn't updated, I sometimes don't do the ones for Apple iPod, I think Avast! (edit; just remembered I'm using Avast! and have been for a while) does its ones automatically, not sure about Adaware... no clue about drivers.

I do know that I clicked an innocent looking link a while back and was warned off it by the antivirus. (Link was redirecting my browser, this site contains malware - I think that's what it said.)

When I next looked all the green ticks that indicated safe links were gone, and I was getting an aggressive popup all the time threatening infection and saying 'Your computer is infected! buy this protection now to stop the Trojan attack!' and going to a form asking for credit card details. Well the joke's on them, because I have no credit card - and I've heard about scareware. Pop up is gone but I hope nothing nasty is lurking.


I also get ads targeted to what I just searched all the time, so I think there's spyware or cookies even though I laborously followed some directions on opting out of cookies from a number of sites. (this - http://www.networkadvertising.org/managing/opt_out.asp)


I'm just hoping I've simply neglected something basic and easily fixed, rather than the crash and dumping being from a virus. I've been so bad about backing up, and have no idea about cleaning a virus or spyware out of the computer should I need to.

Edited by HeadDesk, 07 November 2010 - 02:14 PM.


#7 cryptodan

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Posted 07 November 2010 - 02:08 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#8 HeadDesk

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Posted 07 November 2010 - 02:15 PM

Ok, I'll do that. Thanks for your help. :)

#9 HeadDesk

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Posted 07 November 2010 - 04:29 PM

Ok, I didn't want to open up my computer to clean it because I don't want to ruin anything (and it's a laptop), but I've done everything else there.

Here's the link to the topic with the DDS and ark copypastes and attachments. http://www.bleepingcomputer.com/forums/topic359142.html

#10 Animal

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Posted 07 November 2010 - 04:34 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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