Posted 04 November 2010 - 10:33 AM
I just bought a new laptop for someone and it has Windows 7 on it. But I ask to have Window XP installed overtop it since he's not used to Windows 7 and the transition would be too much for him (they couldn't just have Windows XP by itself because the hardware doesn't support it).
I seem to be having a problem installing the driver for his printer now, and I think it has something to do with the dual layers of operating systems.
Let me explain:
While inside Windows XP, I try to install the driver (I've made absolutely sure it's the right one) and I get to a stage where it tells me:
Step 1: plug the USB cable into the computer and the printer.
Step 2: Turn on the printer.
Step 3: Wait for the installation to continue.
Step 3 never happens. It just sits idle forever. I know it's responding to the printer because every time I turn it on/off, I get that "ding-dong" sound from the computer (also whenever I plug/unplug the cable when the printer is on).
After a few trials without success, I tried installing it on Windows 7. It worked.
I figure probably what happened was that upon turning on the printer, it was able to inform Windows 7 of its presence (because Windows 7 is the de facto OS), but this information failed to be relayed to the virtual Windows XP running on top of it.
Here's my question: now that I have it installed on Windows 7, is there some way I can go into Windows XP and inform it of the new driver and/or where it is?