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Discovered Rootkit.win32.tdss.tdl4 - Please Help


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#1 Doug_P

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Posted 04 November 2010 - 07:55 AM

Hello, I suspected and discovered a rootkit on one of my users PC's. It was acting funny and I wasn't able to remove an MSN Toolbar. So I scanned the computer using TDSSKiller. It found "Rootkit.win32.tdss.ld4" and wanted to "cure" it, then reboot. But once I rebooted the machine and reran the TDSSKiller application, it found it again. I also ran HijackThis and will attach the log file. I did not "Fix" anything using HijackThis. Any assistance would be grately appreciated. This is a production machine and the sooner I can get it back to the person, the better (as with every user). Thank you in advance for the help. Doug Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:51:15 AM, on 11/4/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\lotus\notes\nsd.exe C:\Program Files\lotus\notes\nslsvice.exe C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe C:\Program Files\McAfee\Common Framework\FrameworkService.exe C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe C:\WINDOWS\system32\mfevtps.exe C:\Program Files\lotus\notes\ntmulti.exe C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\RealVNC\VNC4\WinVNC4.exe C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\WINDOWS\system32\ICO.EXE C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\Nuance\PDF Professional 5\pdfpro5hook.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe C:\Program Files\McAfee\Common Framework\udaterui.exe C:\Program Files\xerox\DSClient\DsTray.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Xerox\DSClient\DSMon.exe C:\Program Files\Xerox\DSClient\DSPLACES.EXE C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe C:\Program Files\McAfee\Common Framework\McTray.exe C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE D:\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.us.huhtamaki.com/ R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.us.huhtamaki.com/ O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: DSClient Browser Helper Object - {78839ABD-14B9-11D4-BA68-00104BC6425F} - C:\Program Files\Xerox\DSClient\BHO.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptsn.dll O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll O2 - BHO: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Nuance PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" O4 - HKLM\..\Run: [PDFHook] C:\Program Files\Nuance\PDF Professional 5\pdfpro5hook.exe O4 - HKLM\..\Run: [PDF5 Registry Controller] C:\Program Files\Nuance\PDF Professional 5\RegistryController.exe O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Nuance PDF Professional 5-reminder] "C:\Program Files\Nuance\PDF Professional 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Professional 5\Ereg\Ereg.ini" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe" O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe" O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey O4 - Global Startup: DocuShare Client.lnk = ? O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: Append the content of the link to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML O8 - Extra context menu item: Append to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML O8 - Extra context menu item: Create PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML O8 - Extra context menu item: Create PDF file from the content of the link - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML O8 - Extra context menu item: Create PDF files from the selected links - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6CEDB6B5-4859-4E3A-BCA2-FB8E565B8AD9} (JNILoader Control) - http://st.huhtamaki.com/sametime/STMeetingRoomClient/STJNILoader.cab O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://mymeetings.webex.com/client/v_mywebex-wbs-mciprodins/webex/ieatgpc.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ame.pkg O17 - HKLM\Software\..\Telephony: DomainName = ame.pkg O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ame.pkg O23 - Service: iSeries Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE O23 - Service: Google Update Service (gupdate1c9eb6d15b0d229) (gupdate1c9eb6d15b0d229) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Lotus Notes Diagnostics - IBM Corp - C:\Program Files\lotus\notes\nsd.exe O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\Program Files\lotus\notes\nslsvice.exe O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe O23 - Service: PDFProFiltSrv - Nuance Communications, Inc. - C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Scalable WinINSTALL Master Agent (WIMASvc) - Scalable Software, Inc. - C:\Program Files\Scalable\WinINSTALL\Bin\WIMASvc.exe O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe -- End of file - 9701 bytes

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#2 Blind Faith

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Posted 12 November 2010 - 12:02 PM

Hello and welcome to Bleeping Computer! :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 SpySentinel

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Posted 21 November 2010 - 06:24 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me a PM.

This applies only to the original topic starter. Everyone else please begin a New Topic.
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