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Browser Redirection Problem (YET YET another one/)


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33 replies to this topic

#1 annalogg

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Posted 04 November 2010 - 04:20 AM

Hi, joined this morning in the hope of getting some advice. Both my PC and laptop appear to be infected with a browser (firefox) redirection virus - symptoms are random re-directions to search sites, new browser windows opening uninvited. Working my way through the onsite advice I dowloaded and ran the DDS tool. It started but mid way through running my PC froze - the system clock stopped and although I could move the mouse pointer no programs responded. So I turned off the power, restarted and here I am ...... This is annoying but not life threatening so if anyone has the time to help me I would appreciate it. Thanks

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#2 gringo_pr

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Posted 11 November 2010 - 02:32 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 annalogg

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Posted 12 November 2010 - 04:53 AM

Hi Gringo and thank you for your response.

I have downloaded and run Defogger though no CD emulation drivers were found.

I have tried to run DDS but it does not complete. It either freezes the PC or runs for 15 mins with no

result. I then have to restart the PC. I tried disabling windows firewall, Spyware terminator and AVG

free before running it but that makes no difference.

The "Redirection Virus" is constantly opening another Firefox window with a seemingly random IP address.

Here is the RKUnhooker report:

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>Drivers
==============================================
0xB9348000 C:\WINDOWS\system32\DRIVERS\nv4_mini.sys 6557696 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 175.19 )
0xBF012000 C:\WINDOWS\System32\nv4_disp.dll 6111232 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 175.19 )
0x804D7000 C:\WINDOWS\system32\ntoskrnl.exe 2260992 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2260992 bytes
0x804D7000 RAW 2260992 bytes
0x804D7000 WMIxWDM 2260992 bytes
0xBF800000 Win32k 1855488 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xB6CA1000 C:\WINDOWS\system32\drivers\monfilt.sys 1392640 bytes (Creative Technology Ltd., Creative WDM Audio Driver (32-bit))
0xB6DF5000 C:\WINDOWS\system32\drivers\viahduaa.sys 1359872 bytes (VIA Technologies, Inc., VIA High Definition Audio Function Driver)
0xF7B52000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xB693D000 C:\WINDOWS\System32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB90A9000 C:\WINDOWS\System32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xB6B6D000 C:\WINDOWS\System32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB5A9C000 C:\WINDOWS\System32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xB92A2000 C:\WINDOWS\system32\drivers\emu10k1m.sys 286720 bytes (Creative Technology Ltd., Creative SB Live! Adapter Driver)
0xB5CA8000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xB6B33000 C:\WINDOWS\System32\Drivers\avgtdix.sys 237568 bytes (AVG Technologies CZ, s.r.o., AVG Network connection watcher)
0xB6909000 C:\WINDOWS\System32\Drivers\avgldx86.sys 212992 bytes (AVG Technologies CZ, s.r.o., AVG AVI Loader Driver)
0xF75A8000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB5E29000 C:\WINDOWS\System32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF744A000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xB433E000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xB69AD000 C:\WINDOWS\System32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB930C000 C:\WINDOWS\System32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xB6ABD000 C:\WINDOWS\System32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB6B0D000 C:\WINDOWS\System32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xB5B6C000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xB927E000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB92E8000 C:\WINDOWS\System32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB925B000 C:\WINDOWS\system32\drivers\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xB69D8000 C:\WINDOWS\system32\drivers\sp_rsdrv2.sys 143360 bytes (-, -)
0xB6A9B000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806FF000 ACPI_HAL 134400 bytes
0x806FF000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF74A0000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF74D8000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xF7430000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xF74C0000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB68F1000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF7477000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB9230000 C:\WINDOWS\System32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xB6308000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xB9247000 C:\WINDOWS\System32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xB9334000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xB6BC6000 C:\WINDOWS\System32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF748E000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xF7597000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB9157000 C:\WINDOWS\System32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB91D8000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xBA1D9000 C:\WINDOWS\System32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xBA209000 C:\WINDOWS\System32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xF7507000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xBA1C9000 C:\WINDOWS\System32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xB64E1000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF76A7000 C:\WINDOWS\System32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xF7637000 C:\WINDOWS\System32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xBA1F9000 C:\WINDOWS\System32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF7517000 C:\WINDOWS\System32\DRIVERS\l251x86.sys 53248 bytes (Atheros Communications, Inc., Atheros Fast Ethernet Controller ndis miniport driver)
0xBA1B9000 C:\WINDOWS\System32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF7617000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xBA199000 C:\WINDOWS\System32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xF7557000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xBA1E9000 C:\WINDOWS\System32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF7607000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xBA1A9000 C:\WINDOWS\System32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF75F7000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF7687000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xBA179000 C:\WINDOWS\System32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF7627000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xF76E7000 C:\WINDOWS\System32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xF7527000 C:\WINDOWS\System32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xBA189000 C:\WINDOWS\System32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xF7577000 C:\WINDOWS\System32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB4866000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xF74F7000 C:\WINDOWS\system32\drivers\sfmanm.sys 36864 bytes (Creative Technology Ltd., SoundFont® Manager)
0xF76D7000 C:\WINDOWS\System32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF780F000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF781F000 C:\WINDOWS\System32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xF77AF000 C:\WINDOWS\System32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF77B7000 C:\WINDOWS\System32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xF77F7000 C:\WINDOWS\System32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xF7707000 C:\WINDOWS\System32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xF7757000 C:\WINDOWS\System32\Drivers\avgmfx86.sys 24576 bytes (AVG Technologies CZ, s.r.o., AVG Resident Shield Minifilter Driver)
0xF77DF000 C:\WINDOWS\System32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF77BF000 C:\WINDOWS\System32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xF77A7000 C:\WINDOWS\System32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xF77FF000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xF77E7000 C:\WINDOWS\System32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xF7807000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF770F000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF77CF000 C:\WINDOWS\System32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF77D7000 C:\WINDOWS\System32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xF77C7000 C:\WINDOWS\System32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF7787000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xBA7F8000 C:\WINDOWS\System32\DRIVERS\kbdhid.sys 16384 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xBA7D8000 C:\WINDOWS\System32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB65DD000 C:\WINDOWS\System32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xBA7EC000 C:\WINDOWS\System32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xF7897000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB6AE9000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xBA7F0000 C:\WINDOWS\system32\DRIVERS\gameenum.sys 12288 bytes (Microsoft Corporation, Game Port Enumerator)
0xF794B000 C:\WINDOWS\System32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB9228000 C:\WINDOWS\System32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xBA7E4000 C:\WINDOWS\System32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xF792B000 C:\WINDOWS\System32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF79C5000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF79BB000 C:\WINDOWS\system32\drivers\ctlfacem.sys 8192 bytes (Creative Technology Ltd., Creative SB Live! Interface Driver)
0xF798D000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF79C3000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF7987000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF79C7000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF79AF000 C:\WINDOWS\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver)
0xF79C9000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF79BD000 C:\WINDOWS\System32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF79C1000 C:\WINDOWS\System32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF7989000 C:\WINDOWS\System32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xBA7AA000 C:\WINDOWS\System32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xB9E87000 C:\WINDOWS\system32\DRIVERS\ctljystk.sys 4096 bytes (Creative Technology Ltd., Creative Joyport Enabler)
0xF7A5B000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xB9992000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF7A4F000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
==============================================
>Stealth
==============================================


Nothing detected :(


Thanks again

Nick

#4 gringo_pr

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Posted 12 November 2010 - 06:15 AM

Hello

AVG right now is very hard to shut down long enough to run our scans and is actively going after some of our tools - for this reason we are going to have to remove it until we are finished

I would like you to uninstall AVG and run their AVG removal tool

You may install this antivirus while we are working and until we are done and then if you wish you may reinstall AVG - Antivir PersonalEdition Classic

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 annalogg

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Posted 12 November 2010 - 08:42 AM

Gringo,

I have uninstalled AVG and downloaded Combofix.

I disabled Spyware Terminator and tried to run Combofix.

It begins to run
The PC beeps twice
The Disclaimer appears
I click "Yes"
PC then freezes including system clock
I have to restart PC

Nick

#6 gringo_pr

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    Bleepin Gringo


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Posted 12 November 2010 - 09:33 AM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 annalogg

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Posted 12 November 2010 - 10:09 AM

Unable to boot into SAFE mode. Tapping F8 momentarily brings up a different screen but start up then continues as normal. I have looked up Windows Help instructions but they are useless.....

#8 gringo_pr

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Posted 12 November 2010 - 10:25 AM

Hello

when it brings up the different menu what options does it give you?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 annalogg

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Posted 12 November 2010 - 10:36 AM

I don't know the screen is only there momentarily. I have tried to arrow down and press enter but there is no time.

#10 gringo_pr

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Posted 12 November 2010 - 10:45 AM

Hello

ok that is the recovery console

restart the computer and when the screen first turn on start tapping the f8 button about two times a second and a safe mode menu should come up. from this menu choose safe mode and press enter


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 annalogg

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Posted 12 November 2010 - 11:04 AM

Tapping f8 but no menu appears. I am unable to prevent Windows starting normally by tapping f8.

Nick

#12 gringo_pr

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Posted 12 November 2010 - 11:09 AM

what brand of computer do you have


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#13 annalogg

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Posted 12 November 2010 - 11:27 AM

Unbranded but an ECS G31T-M7 Motherboard with Intel E5300 Dual Core Pentium processor.

Nick

#14 gringo_pr

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Posted 12 November 2010 - 11:45 AM

are you using an usb connected keyboards or a PS/2 connected.

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#15 annalogg

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Posted 12 November 2010 - 12:16 PM

OK, thank you for your patience.

USB keyboard - now replaced with PS/2. Got into SAFE mode. Tried to run ComboFix. Same result. Can't get any further than "yes" to disclaimed before PC freezes. Tries to run DDS in SAFE and same thing happened.

Nick




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