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Infected with "Win32 / ZBot.E" and "VBS / Generic" according to AVG


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2 replies to this topic

#1 soulblade91

soulblade91

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  • Local time:03:59 PM

Posted 04 November 2010 - 02:15 AM

Hi, while browsing I accidentally clicked a side Ad which cause my windows media player to open then report the file could not be played and AVG started reporting infections. After I ran AVG it quarantined 1400 files and malwarebytes reported 10 infections. All they seem to do so far is redirect any google search results, on firefox, that I click on to spam sites or other random sketchy looking search engines. A bit of research also seems to point to keylogging which is my major concern right now. I'm running on Windows XP Home, thanks for looking into my post.


DDS (Ver_10-11-03.01) - FAT32x86
Run by Kevin at 2:48:49.18 on 04/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.199 [GMT -4:00]

AV: AVG Anti-Virus Free Edition 2011 *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\Program Files\AVG\AVG10\AVGCHSVX.EXE
C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
SVCHOST.EXE
SVCHOST.EXE
C:\WINDOWS\system32\spoolsv.exe
SVCHOST.EXE
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
SVCHOST.EXE
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Cisco\Cisco NAC Agent\NACAgent.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
C:\WINDOWS\system32\rundll32.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\DOCUME~1\Kevin\LOCALS~1\Temp\RtkBtMnt.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\AVG\AVG10\AVGRSX.EXE
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Documents and Settings\Kevin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchURL,(Default) = hxxp://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
BHO: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [LaunchApp] Alaunch
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe 0
mRun: [Acer ePresentation HPD] c:\acer\empowering technology\epresentation\ePresentation.exe
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [ePower_DMC] c:\acer\empowering technology\epower\ePower_DMC.exe
mRun: [Boot] c:\acer\empowering technology\epower\Boot.exe
mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [NACAgentUI] c:\program files\cisco\cisco nac agent\NACAgentUI.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\kevin\startm~1\programs\startup\trillian.lnk - c:\program files\trillian\trillian.exe
uPolicies-explorer: RestrictRun = 0 (0x0)
mPolicies-explorer: RestrictRun = 0 (0x0)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v6.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kevin\applic~1\mozilla\firefox\profiles\ma154msy.default\
FF - prefs.js: keyword.URL - hxxp://search.freecause.com/search?fr=freecause&ourmark=3&type=58819&p=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPStreamPlug.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 298448]
R1 HWiNFO32;HWiNFO32 Kernel Driver;c:\program files\hwinfo32\HWiNFO32.SYS [2010-1-5 19064]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-10-11 6104656]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-9-10 265400]
R2 NACAgent;Cisco NAC Agent;c:\program files\cisco\cisco nac agent\NACAgent.exe [2010-2-5 742144]
R2 StarWindServiceAE;StarWind AE Service;c:\program files\alcohol soft\alcohol 120\starwind\StarWindServiceAE.exe [2007-5-28 275968]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-10-14 98304]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
S2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-4 14336]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-10-20 1684736]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 cpuz132;cpuz132;\??\c:\docume~1\kevin\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\kevin\locals~1\temp\cpuz132\cpuz132_x32.sys [?]
S3 GarenaPEngine;GarenaPEngine;\??\c:\docume~1\kevin\locals~1\temp\jev15.tmp --> c:\docume~1\kevin\locals~1\temp\JEV15.tmp [?]
S3 lv321av;Logitech USB PC Camera (VC0321);c:\windows\system32\drivers\lv321av.sys --> c:\windows\system32\drivers\lv321av.sys [?]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-1-29 32512]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 PPJoyBus;Parallel Port Joystick Bus device driver;c:\windows\system32\drivers\PPJoyBus.sys [2004-1-23 13952]
S3 PPortJoystick;Parallel Port Joystick device driver;c:\windows\system32\drivers\PPortJoy.sys [2004-1-23 28800]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2009-12-27 11520]
S3 WsAudioDevice_383;WsAudioDevice_383;c:\windows\system32\drivers\WsAudioDevice_383.sys [2010-4-25 16640]
S3 XDva037;XDva037;\??\c:\windows\system32\xdva037.sys --> c:\windows\system32\XDva037.sys [?]
S3 XDva098;XDva098;\??\c:\windows\system32\xdva098.sys --> c:\windows\system32\XDva098.sys [?]

=============== Created Last 30 ================

2010-11-04 03:43:51 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-04 00:19:34 -------- d-----w- c:\docume~1\kevin\applic~1\Malwarebytes
2010-11-04 00:19:25 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-04 00:19:23 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-11-04 00:19:20 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-04 00:19:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-03 07:48:33 -------- d-----w- c:\docume~1\kevin\applic~1\Yzipiv
2010-11-03 07:48:32 -------- d-----w- c:\docume~1\kevin\applic~1\Azuq
2010-11-02 01:55:56 -------- d-sh--w- C:\FOUND.001
2010-10-28 11:20:13 -------- d-----w- c:\windows\system32\NtmsData
2010-10-25 03:01:33 -------- d-----w- c:\docume~1\kevin\applic~1\.minecraft
2010-10-22 20:41:05 -------- d-----w- c:\docume~1\kevin\applic~1\AVG10
2010-10-22 20:39:37 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2010-10-22 20:37:10 -------- d-----w- c:\windows\system32\drivers\AVG
2010-10-22 20:37:10 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2010-10-22 19:09:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2010-10-13 23:07:44 40960 ----a-r- c:\docume~1\kevin\applic~1\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\NewShortcut1_9559F7CA5E344237A2D9D856464AD727.exe
2010-10-13 23:07:44 40960 ----a-r- c:\docume~1\kevin\applic~1\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\ARPPRODUCTICON.exe
2010-10-13 22:15:55 974848 ------w- c:\windows\system32\dllcache\mfc42.dll
2010-10-13 22:15:55 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-13 22:15:15 617472 ------w- c:\windows\system32\dllcache\comctl32.dll
2010-10-12 16:55:52 -------- d-----w- c:\docume~1\kevin\locals~1\applic~1\PMB Files
2010-10-12 16:55:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\PMB Files
2010-10-12 15:39:56 -------- d-sh--w- C:\FOUND.000

==================== Find3M ====================

2010-11-04 03:43:42 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:26 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:26 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:26 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:30 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:44 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:46 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-08-12 08:00:00 108032 ----a-w- c:\windows\system32\ff_vfw.dll

============= FINISH: 2:49:58.71 ===============

Attached Files



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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
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  • Gender:Female
  • Local time:11:59 PM

Posted 12 November 2010 - 11:58 AM

Hello and welcome to Bleeping Computer! :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
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#3 SpySentinel

SpySentinel

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Posted 21 November 2010 - 06:26 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me a PM.

This applies only to the original topic starter. Everyone else please begin a New Topic.
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