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HP Compaq NX6320 not showing HD anymore...


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#1 Monkeyb00y

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Posted 04 November 2010 - 12:58 AM

Greetings BleepingComputer,

Here is the System info...
HP Compaq NX6320 - notebook.
Windows XP Professional (32)
512-MB 533-MHz DDR2 SDRAM
Intel Core 2 Duo Processor T5600 (1.83-GHz, 667-MHz FSB, 2-MB L2 cache)
Mobile Intel® 945GM Express Chipset
Original hard drive: Seagate 60-GB 5400 rpm SMART SATA Hard Drive

The laptop booted & it didn't want to start properly so I tried
SAFE MODE. But that when it only showed a black screen with a
blinking cursor at the top left.

After that, it will not boot Windows anymore. It doesn't even
show up & the F10 Boot Screen isn't helpful. It doesn't indicate
anything that would show the hard drive was connected any more.
The HDD Diagnostic Test works but still won't show it as a drive letter.

After a whole debacle with installing a new HD as I thought that
the original one was dead. Turns out that the new HD is not
being recognized either.

I tried using a Windows XP Pro disk to reinstall it on the old
& new HDs but it's not recognizing their are there even
though they are connected directly.

I used a Western Digital Diagnostic program that recognized
the HD was connected, showing the name but only showing
"Drive: 0" (zero). It is a WD Scorpio Blue 250GB notebook SATA.
After updating the BIOS from a 2006 version to 2008, that
still didn't work. Then I got to a wall when I read that
it might be that it would not read because the BIOS couldn't
see the larger drive. But I don't believe that's the problem.

I have tried to use the most recent UBCD4WIN Boot Disk but to no
avail. None of the tools are working.

So now I put the original HD back in but it is still the same
problem. It still won't read & anything I do will not work.

Any suggestions?

Monkeyb00y

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#2 Sneakycyber

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Posted 04 November 2010 - 06:53 PM

You need to either change to IDE emulation mode in the bios or when installing windows press F10 and install the SATA drivers for the raid controller. If the raid/SATA drivers are not installed windows can't see the HDD. Although I am wondering why UBCD didn't work since they slipstream SATA drivers into the disc :thumbsup:. Are you able to access the HDD from UBCD at all?
Chad Mockensturm 
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Certified CompTia Network +, A +

#3 Monkeyb00y

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Posted 04 November 2010 - 11:35 PM

You need to either change to IDE emulation mode in the bios or when installing windows press F10 and install the SATA drivers for the raid controller.

First, the F10 option during boot up goes to the "BIOS" screen but it's not helpful. The most I can do is change the order of what boots.
Second, do you mean F6 when Installing Windows for 3rd party install or RAID controllers? I tried it but I do not have a floppy or USB floppy for the notebook.
I believe I have the SATA drivers to install but do not know how to make a slipstreamed version of the Windows disk that will install them.
What is weird is that during the WINDOWS install, it mentions to insert the disk in to A:\ but that is the CD drive, since it's the only drive that can be read (due to drive order). I've tried a CD to copy the files but hitting "ENTER" never make it proceed to the next step

If the raid/SATA drivers are not installed windows can't see the HDD. Although I am wondering why UBCD didn't work since they slipstream SATA drivers into the disc :thumbsup:. Are you able to access the HDD from UBCD at all?

I was able to see the HDD but it didn't have a drive letter. I was not able to do anything except run tests.
They all worked since it was a new HDD.
Also, I have the Diagnostic Tester used by "Geek Squad" & it was able to see the HDD as well but again, not able to "fix" it so it would be found during Windows installation.

Hope this helps figure it out even more.
---
Monkeyb00y

Edited by Monkeyb00y, 04 November 2010 - 11:35 PM.


#4 Sneakycyber

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Posted 06 November 2010 - 01:17 AM

Its been awhile since I had to install Raid drivers sorry I forgot which F key it was. There is a tutorial here on BC that I actually wrote that tells you how to slipstream the SATA drivers into your Windows XP cd/dvd. If your computer came with a restore disc the information is already there, use the recovery disc. If it didn't come with recovery disc's and it has a recovery partition then that isn't an option since you already replaced the drive. If windows is "seeing" the drive properly it should read it as either RAW or partitioned space and allow you to continue with the installation. If it can't see the drive because the raid drivers are not loaded then you will need to either use an external floppy drive or slipstream the drivers into your XP Cd. You can find your SATA drivers at this link.

Edited by Sneakycyber, 06 November 2010 - 01:24 AM.

Chad Mockensturm 
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#5 Monkeyb00y

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Posted 07 November 2010 - 12:13 AM

Sneakycyber,
The tutorial you wrote worked like a charm, making the slipstreamed XP Pro disc was simple.
It finally recognized the hard drive after I added in the updated drivers with SP3.
I'm installing Windows on the original hard drive to start.
It acted like it was completely unformatted (unable to see any previous files).
After this install, I'm going to check it for errors or other issues.
If needed, I will try it on the NEW 250GB hard drive.
I'm excited that it is working. I'll keep you posted once completed.

Thanks a million!
Monkeyb00y

#6 Monkeyb00y

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Posted 07 November 2010 - 10:58 PM

Sneakycyber,
OK I was able to get Windows XP Pro installed correctly.
BUT now everything that would normally be installed,
like connecting it to the internet, is missing.
Internet Explorer is missing, not that I could
go on the internet with it yet anyway.
The "Update WINDOWS" option doesn't working since
IE is missing. :wacko:
The networking files aren't installed so it's not
recognizing an internet connection to it's ethernet
port. Aside from that it's working fine.

I will download the base files for this computer from HP's
site to make it as close to a manufacturer base as possible.

I will update again once I am finished with that.

Thanks for your help again!

Monkeyb00y

#7 Sneakycyber

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Posted 07 November 2010 - 11:22 PM

Glad everything worked out. I am always pleased when another member reads my tutorial and is successful :thumbup2:
Chad Mockensturm 
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#8 Monkeyb00y

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Posted 09 November 2010 - 01:49 AM

OK, the Hard Drive is now showing.
Now that XP Pro is successfully installed, it's not
connecting to the internet whatsoever...
Should I create a new forum topic in the appropriate
area?
I've reinstalled the appropriate drivers but something
is very strange.
I've follow this to try to help:
http://support.microsoft.com/kb/825826.
At first, it tried to connect to my local WiFi
network but it won't let me type in the passcode
to allow it to connect. Then anytime I reboot I
have to go in manually & START the services to
show any connections. The wireless connections
will not show the WiFi network I have even
though it tried to connect to it.
Please let me know if you might know what
the issue is there. If not, I will copy this
post to a new area as needed.

Thanks again! :thumbup2:
Monkeyb00y

#9 Sneakycyber

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Posted 09 November 2010 - 06:59 AM

I will ask another advisor to take a look
Chad Mockensturm 
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Certified CompTia Network +, A +

#10 cryptodan

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Posted 09 November 2010 - 04:33 PM

Have you installed the Network Card Drivers?

#11 Monkeyb00y

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Posted 10 November 2010 - 01:52 AM

Yes. Everything has been reinstalled but Windows Wireless Network Connections
don't seem to want to find any Wireless Networks even though it CAN find them
using the Windows Network Diagnostic tool. Then I try to connect to it
but nothing seems to work.

#12 Monkeyb00y

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Posted 11 November 2010 - 02:05 AM

OK, I have an update. I was able to re-reinstall Windows XP Pro SP2 after completely
erasing the HD again. It's now working properly. I believe the first time was a
completely stripped version of Windows XP Pro. Nothing extra was installed.
Now this version has everything that was needed. I'm connected to the internet
with it and using "Update Windows" to get all of the updates.
:busy:
Then I will be able to complete everything before the night is over!
:thumbsup2:
OK to close this out.

Thanks again for all of your help!
Monkeyb00y
:bananas:

#13 cryptodan

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Posted 11 November 2010 - 06:09 AM

So where did you get this stripped version of Windows XP?

#14 Monkeyb00y

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Posted 11 November 2010 - 01:20 PM

I had an old XP Pro SP2 disk from one of my other computers. The owner of the
laptop did not have the restore disk so I used mine to try to "fix" windows.
Problem was the hard drive wasn't being recognized so I pulled the ISO to
slipstream it with the BIOS updates for the motherboard so it would
actually read the attached hard drive. Before the clean install, it
would not read the original or the newer 250 gb HD. The slipstream worked
but Windows did not have any basics. I don't know if it was the copy of XP Pro
I had or because I used it on another PC (not just the original that the
disc came with). It didn't install the basic components you would get
normally with a PC, not even the help files or Windows Installer, which
was a big problem since I needed that to install the drivers for everything.
Either way, it worked & it can access the internet. Everything is resolved.
Thanks again!
Monkeyb00y

Edited by Monkeyb00y, 11 November 2010 - 01:38 PM.


#15 Sneakycyber

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Posted 12 November 2010 - 07:16 AM

Thanks for the help cryptodan :clapping:. Glad you got it up and running Monkeybooy now don't loose that disk, from personal experience I know its a "PITA" to find a new one.:lol:
Chad Mockensturm 
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