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Computer hangs on switch user


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#1 mbdelong

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Posted 03 November 2010 - 10:42 PM

I have a new installation of Windows 7 in a newly built computer. All is well except one thing:

When using the Switch User feature, if I switch out of one user to another, and then attempt to switch back to the first user, I can go to the switch screen, but then the system hangs (black screen) and doesn't go back to the first user. The computer is not responsive to any keyboard input, including ctr-alt-del. I then have to reboot. Is anyone familiar with this problem?

Thanks,
Mike

ASRock 880GXH/USB3 motherboard
AMD Phenom II X3 processor
8 gb memory
1 tb WD hard drive
Windows 7 Home Premium 64 bit

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#2 cryptodan

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Posted 04 November 2010 - 11:59 AM

Is everything updated?

#3 mbdelong

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Posted 04 November 2010 - 02:18 PM

Yes, everything is updated, including BIOS, drivers, and Windows.

#4 cryptodan

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Posted 04 November 2010 - 05:11 PM

Something that you are running sounds like its not getting along with another user being logged in.

What all do you have starting up with Windows?

#5 mbdelong

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Posted 04 November 2010 - 05:51 PM

Starting up with Windows:
LogMeIn, ATI Catalyst control center, LightScribe control panel, Google Talk, Avast, iTunes Helper

It's frustrating, because it doesn't happen every time. More like half the time, and even then it is usually after quite awhile. It always works right after booting.

#6 cryptodan

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Posted 04 November 2010 - 06:26 PM

Disable LogMeIn and ATI via the following tool:

Download Autoruns for Windows: AutoRuns For Windows

No installation required.

Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.

Go File>Save, and save it as AutoRuns.txt file to know location.

You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

Compliments of Broni

#7 mbdelong

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Posted 06 November 2010 - 12:45 AM

Okay, I've disabled ATI and LogMeIn, and attached the autoruns file. Thanks for your interest in my problem. When I leave User-2 to switch back to User-1, I get the icon screen listing both users, and when I click back to User-1, it acts like it is going to switch, but then hangs with a black screen. Even then, the computer is accessible from other computers on the network.

Thanks,
Mike

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